Job Description

At our company, we are dedicated to building meaningful connections with our customers. As an AT&T Customer Service and Sales Associate, you’ll be at the forefront of our customer engagement efforts, acting as the voice of our brand and the bridge between our products and the people and businesses we serve.

In this AT&T Customer Service and Sales Associate role, you will connect with both current and potential customers through proactive outreach, building trust and fostering lasting relationships. The AT&T Customer Service and Sales Associate's key responsibilities will include understanding customer needs, answering inquiries with clarity and confidence, and effectively communicating how our products and services provide real solutions that enhance their lives. The AT&T Customer Service and Sales Associate will also be responsible for working closely with customers to process their sales orders on services they are inquiring about, following up on those transactions, and concluding with the installation of service or delivery of product. This AT&T Customer Service and Sales Associate starts off at the entry level with full training provided and opportunities to advance into a management position to lead a team of other members. 

Responsibilities of AT&T Customer Service and Sales Associate:

• Listen actively to customers, identify their needs, and make personalized sale recommendations to enhance their experience 
• Gather feedback on customer satisfaction, recording valuable insights to improve service offerings
• Build rapport by providing consistent, personalized service and recognizing opportunities to strengthen relationships
• Update and maintain accurate customer records of all sales orders processed and interactions regularly 
• Identify and troubleshoot issues, providing sale solutions where possible 
• Collaborate with the customer service and sales teams to develop outreach strategies aimed at improving customer retention and satisfaction
• Stay informed about industry trends, sales, competitors, and customer preferences to better address inquiries and offer good insights
• Work closely with sales to ensure a seamless customer experience

Qualifications for an AT&T Customer Service and Sales Associate:

• Strong interpersonal and communication skills
• Experience in customer service, outreach, sales, or a similar role is preferred
• Familiarity with customer engagement tools is a plus
• Strong organizational skills and attention to detail

We’re looking for in our AT&T Customer Service and Sales Associate:

•   A positive attitude and a genuine desire to help people.
• Outstanding communication skills—both verbal and written—to engage effectively with diverse audiences.
• A customer-first mindset, actively listening to concerns and identifying opportunities to add value.
• The ability to problem-solve and think quickly to provide tailored solutions to each individual’s needs.  

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