Job Description

Auto Glass Technician

Who We Are

Defender Auto Glass was founded in 2014 and has since grown to be a leading auto glass provider in the Greater Cleveland and Akron areas. With three in-shop repair locations and several mobile repair vehicles, the company is locally owned and headquartered in Mentor, Ohio. At Defender Auto Glass, we take pride in performing quality auto glass repairs and replacements. Our superior customer service and attention to detail is what sets Defender apart from all other auto glass repair shops in Northeast Ohio.

What We Value

Philanthropy: We passionately believe that it is our communities and the people that make up our communities that shape our business and make us a successful company. Our desire is to embrace philanthropy and maintain a culture of giving to better our community just like it betters us.

Family: Families care about one another. They show admiration and respect whilst also supporting in times of need. They relate to each other and use this to solve problems and achieve common goals. At Defender, we work to maintain a welcoming atmosphere where employees have opportunities to build camaraderie and elevate teamwork.

About the Position

We are seeking a skilled and detail-oriented Auto Glass Technician with two plus years of prior experience to join our team. The ideal candidate will be responsible for installing, repairing, and replacing automotive glass on various vehicles, ensuring the highest level of quality, safety, and customer satisfaction. This position comes with most glass tools, uniforms, and a company vehicle.

This is a full-time opportunity that works during the 8:00 am - 4:30 pm time frame, Monday through Friday. We offer competitive hourly compensation, as well as medical, vision, dental, PTO, paid holidays, paid life insurance, paid volunteer program, and 401(k) with company match plan. The Auto Glass Technician will report to the Glass Manager and pay will commensurate with the chosen candidate's experience.

Essential Job Functions

• Inspect and assess damaged auto glass to determine appropriate repair or replacement techniques
• Remove damaged windshields, side, and rear windows using proper tools and safety protocols
• Accurately install replacement glass using urethane adhesive and ensuring proper fit and seal
• Repair small chips and cracks to prevent further damage and maintain structural integrity
• Explain procedures and recommendations to customers, ensuring they understand the work performed
• Maintain a clean and organized work area, ensuring all tools and equipment are properly maintained
• Follow all safety protocols and industry standards to ensure the safety of customers and team members
• Maintain a safe and satisfactory driving record according to company policy
• Other duties as assigned by supervisor

Minimum Requirements

• A minimum of two (2) years of experience in the Auto Glass industry
• Must be 18 years of age or older
• High school diploma or equivalent
• Strong attention to detail and commitment to quality work
• Prior technical schooling or training related to the automotive field is preferred, but not required
• Valid driver's license with a clean driving record and ability to pass a background and credit check

Physical Requirements

• Ability to lift or carry large and heavy objects (up to 50 pounds)
• Standing, bending, and reaching for extended periods during service tasks

Characteristics Sought

• Good communication skills to interact with customers, employees, and vendors
• Meticulous attention to detail
• Self-motivated and strong work ethic
• Ability to work independently without supervision

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Defender Auto Glass is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Updated April 2nd, 2025

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