Call Center Customer Service Advisor Job at The Eastwood Company, Pottstown, PA

ZHZBVEpVTmplcDQ0aVNrQ1MzU2pWMEtadFE9PQ==
  • The Eastwood Company
  • Pottstown, PA

Job Description

Customers are eager to buy our products to restore their dream cars and sometimes need additional help from our Call Center Customer Service Advisors to assist with their order, answer their questions or take action to resolve their concern.

Join a team/company where:

  • the core values create a team of people who: consider others first, own results, have a positive approach to problem solving, have a sense of urgency and continually self-improve
  • customers like to buy products to repair/restore/revive their automobiles
  • you can work in the office or at home
  • training is provided to better understand our products and systems
  • you participate in a strong benefits package - medical, dental, vision, life and ad&d insurances, disability insurance, 100% vested matching 401k, paid time off, incentive plan, employee discount and other voluntary benefits

As a member of the Customer Service team, you’ll:

  • help customers over phone, email and live chat with orders and problem-solve 
  • work within our computer system to place and research customer orders, as well as document conversations and actions
  • pitch in where needed to drive a positive customer experience

You'll be more successful if you:

  • take ownership for your customers
  • comfortable working with computers and learning new systems
  • make a commitment to learn about our processes
  • are pro-active and take a positive approach in problem solving
  • have good communication skills
  • have spent time shopping online
  • have experience within a call center, but not necessary
  • have automotive restoration experience, it's a plus, however this role is more focused on assisting customers with orders and our Project Advisors assist with helping customers determine the best products for their projects 

Your schedule will be:

  • There are a number of schedules available for different times of the day between 9:0am - 7:00pm Eastern

Work Location:

  • Onsite (Pottstown, PA) or remote
  • If remote, you will need to have access to a minimum internet speed connection, computers will be provided, and a distraction free environment

The Eastwood Company makes use of the Culture Index to help us understand preferred communication styles and intrinsic motivational needs of our team. Please set aside 7-10 minutes, during which you will have no interruptions or distractions, and simply follow the instructions.

The Eastwood Company, established in 1978, has been developing, marketing and offering supplies, tools and equipment used for the repair and restoration of automobiles. Our customers are serious do-it-yourselfers who are extremely loyal to the Eastwood brand and rely on us for unique products that enable successful completion of their repair and restoration projects.

Eastwood does pre-employment drug screening and background checks.

EOE

The Eastwood Company participates in E-Verify.

 

Job Tags

Full time, Work at office, Remote work,

Similar Jobs

Westborough Behavioral Healthcare Hospital

Staffing Coordinator/Scheduler - Part-time Weekend only Job at Westborough Behavioral Healthcare Hospital

 ...approval from the Chief Nursing Officer is received. Provide administrative support to the Chief Nursing Officer. Shift details: Part...  ...AM - 6:30 PM Plans ahead for the staffing needs of the hospital. Manages all nursing scheduling in a fair and balanced manner... 

Nissan of Hampton

Automotive Technician Job at Nissan of Hampton

TOP PAY. STEADY HOURS. A REAL CAREER. Auto Techs Wanted | Six-Figure Opportunity | Full Career Path Are you tired of bouncing between shops, chasing hours, and being treated like youre disposable? At Nissan of Hampton, were not offering just another ...

Greenlife Healthcare Staffing

Primary Care Physician Job at Greenlife Healthcare Staffing

 ...Primary Care Physician-Queens, Bronx, Brooklyn, NY (#3297) Location:Queens, Bronx, Brooklyn, NY Employment Type:Full-Time & Part-...  ...license. Board Certified or Board Eligible in Internal Medicine, Family Medicine, or Primary Care. Experience: Open to all... 

Grand Hearing Center

Virtual Data Entry Specialist Job at Grand Hearing Center

 ...Location: Remote Position Type: Full-time Salary: $25 - $32hrly Monday to Friday...  ..., and enjoy working independently. Both part-time and full-time positions are av...  ...with flexible scheduling across day and night shifts. Benefits: Competitive hourly pay... 

Conch Technologies Inc

Python Developer/Data Science/Data Engineer/ AI/ML Engineer Job at Conch Technologies Inc

 ...Engineer to join our team and lead the development of innovative AI solutions. Your expertise in Python development, deep learning, and data analysis will be critical in creating intelligent and transformative AI applications. You will work closely with cross-functional...