Call Center Manager
About Stronghouse:
Stronghouse is a private equity-backed and high-growth provider of residential, multifamily, and commercial roofing, siding, and windows solutions with a mandate to be the leading consolidator and strongest competitor in the roofing space. Stronghouse's strategy is to achieve outsized growth both organically and inorganically via completing acquisitions and partnering with great operators in our markets.
Strong on the inside & out. We know nothing is more valuable than what takes place on the inside of a home and the family moments that strengthen bonds. The lived experiences that shape communities. We believe our customers' attention should be on nurturing and enjoying their interests and their families, not on roofs, siding, or windows. Our job is to make sure that never changes.
On-site - Oconomowoc, WI
Compensation and Benefits - $85,000-$90,000 plus opportunity to achieve monthly and/or quarterly performance incentives plus full suite of benefits (health, dental, 401K, etc)
Job Overview:
We are seeking a skilled and results-driven Call Center Manager. This individual will be responsible for the daily operations, staffing, and performance of a call center, ensuring high customer satisfaction and efficient resource management. They will hire, train, and manage call center staff, while also monitoring performance, implementing improvements, and generating reports.
Key Responsibilities:
Qualifications:
Reasons to Join Organization:
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