Job Description

DNA Diagnostics Center is the world leader in DNA relationship testing, processing over one million DNA samples from customers all over the world. Our broad portfolio of products includes our Paternity, Immigration, and other DNA Relationship services for consumers, government agencies, healthcare providers, and legal professionals; PeekabooTM Early Gender DNA Test for expecting mothers; SpermCheck fertility and vasectomy test; and Pets & Vets DNA testing for breeders and pet enthusiasts. Our corporate headquarters, including our DNA testing laboratory, is based in Fairfield, OH in the greater Cincinnati Area. DDC is part of Eurofins, a global scientific company with over 800 laboratories in 50 countries and more than 55,000 employees.

Job Description

Start Your Career with Purpose! Join Our Team as a Client Service Representative  

Are you someone who thrives in a fast-paced environment, loves connecting with people, and finds joy in helping others? If so, we’ve got the perfect opportunity for you!

At DDC, we’ve been leading the relationship and paternity testing industry for over 30 years, helping clients around the globe answer life’s most important questions. As a Client Services Representative, you’ll be the friendly voice on the other end of the line—providing clarity, compassion, and confidence to our customers during pivotal moments in their lives.

What You’ll Do:

• Handle up to 50 calls a day from clients worldwide, offering support and solutions with empathy and professionalism.
• Guide customers through our DNA testing services—explaining processes, answering questions, and resolving concerns.
• Collaborate with internal teams to ensure smooth case handling and top-tier service.
• Maintain confidentiality while managing sensitive information.
• Communicate via phone, email, chat, and text—always with warmth and patience.

What We’re Looking For:

• A natural communicator who listens actively and speaks clearly.
• Someone who enjoys solving problems and making people feel heard.
• A team player who thrives in a dynamic, fast-moving environment.
• Previous customer service or call center experience is a plus, but not required.
• High school diploma or GED preferred.

Work Perks:

• Hybrid flexibility: Work from home after 90 days of in-office training and performance milestones.
• Full-time schedule: Monday–Friday, 8:30 AM–5:30 PM.
• Comprehensive benefits: Competitive health insurance offerings, company paid life insurance & disability, plus generous paid parental leave and adoption assistance.
• 401(k) with company match, paid vacation, and holidays.

Why DDC?

Because we don’t just offer jobs—we offer meaningful careers. You’ll be part of a team that’s passionate about making a difference, one call at a time. Whether it’s helping a family find answers or supporting legal cases with accurate results, your work will matter.

Ready to make an impact? Apply today and help us change lives through science and service.

Qualifications

• High school diploma/GED preferred
• One (1) year’s previous experience within a call center or customer service environment preferred
• Acquire and maintain up-to-date knowledge of retail and direct-to-consumer (DTC) or government channels and products in order to provide complete and knowledgeable service
• Strong verbal communication skills including active listening
• Service-oriented and able to empathetically address customer grievances
• Ability to cope with difficult customer situations
• Effective problem-solving skills, including identifying the root cause of issues and potential solutions
• Ability to demonstrate and uphold the highest levels of ethical behavior and confidentiality
• Proficient typing skills with the ability to learn new software

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Frequent use of a headset and phone to communicate with customers.
• Regular interaction via digital communication platforms.
• Communicating with others to exchange information.

Additional Information

Schedule:  Monday-Friday 8:30am-5:30pm

Eurofins USA Clinical Diagnostics is a Disabled and Veteran Equal Employment Opportunity employer.

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