Job Description

Are you a great communicator who enjoys helping people solve problems? Colorado Home Services (CHS) is looking for a friendly, detail-oriented, and tech-comfortable Entry-Level Customer Service and Sales Support Trainee to join our growing team. This is a great opportunity for a student or recent graduate looking to gain hands-on experience in customer service and sales support during the summer , with the potential to transition into a part-time role during the school year and a permanent, full-time role after graduation.

We’re seeking someone who is dependable, confident speaking with customers, and genuinely motivated to create a positive customer experience . If you're interested in learning the home services industry from the ground up—and potentially growing into a long-term role—we’d love to hear from you!

About Us:

Colorado Home Services (CHS) is a local veteran owned home services provider founded in 2003. Specializing in residential electrical contracting, skylights, whole house fans, and home ventilation, CHS goes beyond standard offerings to enhance customers’ quality of life. Our commitment to excellence is reflected in our stellar customer service reputation, supported by extensive experience and knowledge in home ventilation systems. We value honesty, hard work, motivation, and consistency along with a desire to learn. CHS is a dynamic company that values and cultivates a strong team spirit. Join CHS to be a part of our mission to create homes that are not just comfortable, but also sustainable and resilient!

What You’ll Do:

• Answer inbound customer calls and provide high-quality support with professionalism and courtesy
• Follow a troubleshooting script to assist customers and gather required information
• Input customer information, service needs, and call notes into a webform and/or CRM system accurately
• Support the Sales Team with various activities such as customer follow-up calls, emails and text messages
• Act as the first line of support and communication for customers with questions, concerns, or scheduling needs
• Escalate complex issues to the appropriate team member when needed
• Deliver excellent customer service with patience, empathy, and a genuine desire to help

What We’re Looking For:

• Strong communication skills – confident speaking on the phone and able to clearly guide conversations
• Customer-first mindset – respectful, empathetic, and eager to help people solve problems
• Detail-oriented – accurate note-taking and data entry are essential
• Tech-comfortable – able to navigate webforms, CRM systems, and internal tools with basic training
• Dependable and punctual – able to commit to the schedule and take the role seriously
• Quick learner – able to absorb information during training and apply it confidently
• Must be able to work in-office for the first three weeks of training (Lakewood, CO) and willing to work on weekends as needed (with time off during weekdays)

Nice to Have (but Not Required):

• Previous experience in a customer-facing role (retail, hospitality, call center, etc.)
• Interest in home services or related industries
• Familiarity with CRM software or help desk systems
• Scheduling experience

Perks & Benefits:

• Hands-on training and mentorship from our stellar Sales and Leadership Team
• Real-world customer service and CRM experience
• Flexible schedule during school year (after internship period)
• Growth opportunities, with a potential pathway to full-time employment
• Friendly, team-oriented work environment

Join us in making homes healthier, more comfortable, and energy-efficient—one customer call at a time!

To apply: Please submit your resume and a brief note about your interest and availability.

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