Job Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager. In this role, you will play a pivotal part in fostering strong relationships with global enterprise clients, ensuring their successful implementation and engagement with our partner's services. Your focus will be on delivering exceptional customer experiences by optimizing product usage, guiding clients towards their influencer program goals, and providing tailored support. This role is essential in driving measurable success and ensuring alignment between our partner's solutions and client objectives.

Accountabilities

• Develop and execute personalized onboarding and training plans for new clients.
• Establish critical success metrics for clients' influencer programs.
• Leverage insights into current program gaps and highlight product benefits.
• Continuously track and address product adoption and client goals.
• Collaborate with Client Partners and fellow Customer Success Managers.

Requirements

• 5+ years of experience as a Customer Success Manager with global enterprise clients.
• Strong understanding of SaaS technology in marketing or communication ecosystems.
• Experience in beauty or influencer marketing is preferred.
• Excellent public speaking, presentation, and workshop facilitation skills.
• Strong written and verbal communication skills across multiple geographies.
• Collaborative and team-oriented mindset.
• Experience in consultative client interactions with stakeholders.
• Bachelor’s degree or higher.

Benefits

• Competitive Salary
• Remote Work Options with Hybrid Flexibility and Home Office Set-Up Stipend
• Coworking Office Subscription for Collaborative Spaces
• Comprehensive Health, Dental, and Life Insurance Coverage
• Open Vacation Policy and Flexible Holiday Schedule
• Paid Parental Leave
• Career Development Opportunities

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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