Job Description

SUMMARY

MorseLife Health System is seeking a motivated and detail-oriented Data Support Analyst to play a pivotal role in our data-driven transformation. This is an on-site position at our West Palm Beach campus. You will bridge our expanding Business Units—Sales/Marketing, Foundation/HLE, Clinical Operations, Finance, and beyond—ensuring data integrity and timely insights. Under the direct mentorship of the Director of BI, AI, & Development, you’ll gain hands-on experience with our BI stack and AI-driven analytics tools while driving impactful change across the organization. This position offers a unique opportunity to contribute directly to our growth roadmap and drive impactful change across the organization.

PRIMARY FUNCTION includes the following, other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities

QUALIFICATIONS

EDUCATION and/or EXPERIENCE

Education & Experience

• Bachelor's degree in Data Science, Business Analytics, Information Systems or related field, OR completion of a data analytics bootcamp.
• Up to 2 years of hands-on experience with data in any capacity (internships, projects, or professional).

Technical Skills

• Required: SQL (basic querying), Excel (intermediate formulas), familiarity with one BI tool (Tableau or Power BI). Tableau is the primary BI Tool used.
• Preferred (or willingness to learn): Python or R scripting, ETL frameworks, AI-assist platforms for data tasks.
• Basic understanding of database concepts and data quality principles.
• Salesforce experience preferred

Soft Skills

• Eagerness to learn new technologies and processes.
• Strong attention to detail and a methodical approach to problem-solving.
• Clear verbal and written communication; ability to ask clarifying questions.
• Adaptable to changing priorities and business needs.
• Team-player attitude and willingness to ask for help when needed.

GENERAL RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each primary function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

• Assist in collecting, validating, and cleaning data from multiple sources (Salesforce, ActiveCampaign, call tracking, spreadsheets, and other data sources).
• Execute predefined ETL pipelines; monitor for errors and escalate issues.
• Refresh and distribute templated dashboards and scheduled reports.
• Support ad-hoc analyses by preparing datasets and drafting first-pass insights.
• Update and maintain data documentation: data dictionaries, flow diagrams, and process guides.
• Help administer Salesforce: user imports/exports, basic configuration, and data integrity checks.
• Collaborate with stakeholders to understand data requests and prepare visualizations under direction.
• Contribute to data governance by flagging quality issues and suggesting improvements.
• Participate in 1:1 coaching sessions on analytics best practices and BI tools.
• Assist in troubleshooting data-related issues and provide timely resolutions to ensure smooth data operations.
• Create reports, dashboards, and data visualizations to communicate key metrics and trends to stakeholders.
• Stay up-to-date with industry trends and advancements in data management, governance, and analytics techniques.
• Perform monthly, quarterly, and yearly data reviews pertaining to the various product lines to provide insights to stakeholders.
• Assist in risk management data analysis for the VP of Sales, Marketing, Public Affairs, & General Counsel.

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