Job Description

Fred Haas Toyota World is seeking a highly motivated and customer-focused Experienced Service Advisor to join our team. This role is responsible for providing exceptional service to customers by effectively communicating their vehicle needs, coordinating repairs, and ensuring a seamless service experience.

• Greet customers promptly and professionally, assessing their vehicle service needs.
• Advise customers on recommended maintenance and repair services based on manufacturer guidelines and vehicle condition.
• Prepare detailed repair orders, clearly documenting customer concerns and technician findings.
• Communicate repair progress and estimated completion times, keeping customers informed throughout the process.
• Provide accurate cost estimates and explain repair options to customers in an easy-to-understand manner.
• Coordinate with service technicians and parts department to ensure timely completion of repairs.
• Maintain up-to-date knowledge of Toyota service procedures, warranties, and recalls .
• Ensure all work is completed in compliance with manufacturer and dealership policies .
• Build strong relationships with customers, promoting repeat business and high customer satisfaction.
• Handle customer concerns professionally and resolve issues to ensure a positive service experience.
• Meet or exceed service department sales and customer satisfaction goals .

• Automotive dealership service advisor experience is required .
• Strong understanding of vehicle maintenance, repair procedures, and service sales .
• Experience working with Toyota vehicles is a plus.
• Excellent customer service, communication, and problem-solving skills .
• Ability to work in a fast-paced, high-volume service department .
• Proficiency with DMS and service scheduling software (Reynolds & Reynolds, CDK, Xtime, etc.) .
• Strong attention to detail and ability to multi-task effectively.
• Valid driver’s license with a clean driving record .

• High school diploma or equivalent required ; additional automotive or business training is a plus.
• Minimum of 2-3 years of service advisor experience in a dealership setting .

• While performing the duties of this job, the employee is regularly required to stand .
• The employee frequently walks, uses hands to handle or feel, reaches with hands and arms, and communicates with customers and team members .
• Occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl .
• Must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds .
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus .

This is a great opportunity to join Fred Haas Toyota World and be part of a professional, customer-focused service team.

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