Job Description

Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. Headquartered in Cary, N.C., we serve residential and commercial customers across the new construction and Repair & Remodel (R&R) markets. Our market-leading portfolio of products spans vinyl windows, vinyl siding, stone veneer, metal roofing, metal wall systems and metal accessories. Cornerstone Building Brands’ broad, multi-channel distribution platform and expansive national footprint includes more than 18,800 team members at manufacturing, distribution and office locations throughout North America. Corporate stewardship and Environmental, Social and Governance (ESG) responsibility are embedded in our culture. We are committed to contributing positively to the communities where we live, work and play. For more information, visit us at  cornerstonebuildingbrands.com .

Job Description

DUTIES AND RESPONSIBILITES

• Responsible for completion of all service requests in assigned territory
• Perform field repairs, glass replacements, operational adjustments and repair
• Conduct field evaluations and inspections
• Provide documentation on work performed for each service call
• Review daily schedule of appointments with Service Scheduler for efficient routing and confirm appointments with customers prior to arrival
• Work closely with service scheduler providing feedback on complete and incomplete service requests
• Document requirements for follow-up appointments
• Assist in the scheduling of follow-up appointments
• Provide technical feedback
• Document information gathered in the field regarding operational and design deficiencies
• Provide recommendations for modifications
• Operate 1 ton truck in a courteous and safe manner
• Maintain parts inventory in assigned service vehicle
• Monitor supply levels of parts and materials, restock as needed
• Must be willing to travel outside of territory at times, and some overnight stays.
• Responsible for timely response to email, phone, and service communications.
• Responsible for reporting escalated matters up to the service supervisor.

EQUIPMENT PROVIDED

• Tools, Equipment, PPE will be provided
• Mobile Phone
• Assorted hand and power tools
• 1-ton Box Van
• Glass cup
• Steel toed Safety shoes
• Uniform Shirts
• Safety Gloves and glasses

Qualifications

• Knowledge of and skill in field service repairs and services
• Knowledge of and skill in the use of various tools and equipment used in the repair and replacement of windows and doors
• Knowledge of general construction or building products installation
• Knowledge of fenestration product and manufacturing technologies
• Knowledge of common fenestration installation techniques and materials
• Experience in glass glazing
• Ability to maintain composure and direction during conversations that may involve angry or upset homeowners, contractors or distributors
• Ability to define problems, collect data and establish facts and draw valid conclusions
• Ability to develop rapport with a wide variety of individuals
• Ability to be sensitive and show positive regard for fellow employees
• Ability to work independently and take initiative
• Ability to willingly accept responsibility
• Ability to read maps and operate vehicle from destination to destination
• Skill in oral, written and interpersonal communication
• Skill in time management
• Skill in the use of personal computers, MS Office and Word

EDUCATION AND EXPERIENCE

• High School Diploma or equivalent
• 1-2 years general construction or building products installation experience is nice to have 
• 1-2 years fenestration manufacturing or installation experience
• Valid State driver’s license with an exceptional driving record

Additional Information

Why work for Cornerstone Building Brands?  

Our teams are at the heart of our purpose to positively contribute to the communities where we  live, work and play . Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. 

*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.

Cornerstone Building Brands is an Equal Opportunity Employer.  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here . You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here . If you'd like to view a copy of the company's affirmative action plan for protected veterans or individuals with disabilities or policy statement, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

All your information will be kept confidential according to EEO guidelines.

Must be at least 18 years of age to apply.

Notice of Recruitment Fraud

We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.

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