This is a remote position.
What to Expect
On a daily basis for the Financial Services - Bank Program:
• Serve as an initial point of contact on banking inquiries and concerns.
• Provide support for existing and prospective clients via inbound telephone calls.
• Resolve concerns on retail, commercial, and online banking as well as bankcard, fraud, forgery, ID theft, policy, and procedural questions.
• Identify cross-sell opportunities and make referrals as appropriate.
• Provide accurate, confidential client service through bankcards, business online banking, or general servicing knowledge.
Capabilities of Top-Performing Agents
• Outstanding Prioritization skills
• Display patience and empathy
• Skilled and efficient in writing and verbal communication
• Provide knowledgeable, friendly, and eloquent customer service
Please click this link for the Basic PC Requirements Computer Specifications
Please note that more detailed equipment information is required and S & E Group will provide this detailed information and support once you complete the process of joining our team.
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