Job Description

At  The Tustin Group , we foster relationships by keeping people informed—because transparency builds teamwork, and teamwork builds trust. And  trust  is one of our core values.

We're currently looking for an experienced technician to join our expanding field team. If you're someone who's eager to learn, enjoys hands‑on work, and wants to be part of a company where your voice matters, we'd love to hear from you.

Here's what you can expect when you join our Fire Protection Team:

• Sign On Bonus!
• Medical, Dental & Vision Coverage – Your health matters to us, and we offer comprehensive plans to keep you and your family covered.
• Company‑Paid Health Plan (Employee‑Only) – We fully cover the cost of an HDHP option for employees who prefer this plan structure.
• 401(k) with Company Match – We help you plan for the future with a solid retirement plan and employer contributions.
• Generous PTO – We believe in taking time to recharge. Enjoy vacation days, paid holidays, and personal time off.
• Paid Day Off for Your Birthday – Celebrate your day, on us.
• Company Vehicle – Take the wheel in a company vehicle for your fieldwork.
• Uniforms Provided – Branded uniforms are on us—so you always show up looking professional.
• Career Growth & Stability – Work with a respected company that supports your development and rewards loyalty.

Sound like a fit? Reach out to us today.

Full job details below:

Summary:

This position is focused on resolving and/or troubleshooting problems in a timely, efficient manner, to be available for on-call or after-hours or weekend emergencies, and for performing installation work on an as-needed basis. Duties assigned will be performed in a timely manner to meet all company standards as well as any applicable Federal, State, or Local Codes

Essential Duties and Responsibilities:

• Diagnose and repair alarm system problems.
• Perform routine service and insulation as assigned (includes replacing detectors, changing flex loops, replacing initiators, replacing manual pull stations, etc.)
• Interface fire alarm system or monitoring device with HVAC, sprinkler systems, access control units, and elevators.
• Perform inspections and functional testing of fire alarm systems in accordance with NFPA 72 and local code requirements.
• Perform routine maintenance and inspection of engineered systems. Including Halon, Industrial Dry Chemical, Clean Agents, and CO2's. Examine systems to locate problems such as loose connections or broken insulation.
• Perform panel replacements when necessary. Mount and fasten control panels, door and window contacts, sensors, etc., and attach electrical and telephone wiring in order to connect components.
• Read/follow blueprints, electrical layouts and building plans. Able to determine materials required for jobs
• Feed wires/cables through access holes, roof spaces, and cavity walls to reach outlets.
• Keep company issued vehicle clean, neat, and organized. Return unused parts and equipment to the warehouse upon completion of job.
• Encourages a customer-focused attitude within the department and works with staff to resolve customer complaints, warranty issues, and problems with defective materials in a timely manner.
• Ensures that all customer contact with TFEC employees is professional and courteous.
• Meets department revenue goals and strives to never lose money on work performed.
• Interacts with other technicians to provide technical advice and to resolve problems.
• Completes all required paper work such as reports, S.O.'s, change orders, timesheets, etc. thoroughly, accurately, completely, and submits completed paperwork on a daily basis.
• Be available for off-hour emergency service calls and the on-call schedule assigned.
• Performs other duties as assigned.

Experience and Skills:

• Required: High School Diploma or Equivalent
• Required: Valid Driver's License and clean driving record
• Working knowledge of different systems, programming, technologies, and interfaces
• Ability to work independently with limited supervision
• Demonstrate integrity, honesty
• Mechanical skills and aptitude
• Proficient in basic computer skills
• Demonstrate problem-solving skills
• Strong communication skills (written and verbal). Able to interact with all levels being served

Physical Demands:

• Hand-eye Coordination is necessary to operate computers and various pieces of office equipment. 
• Regularly required to use hands to finger, handle, feel or operate objects, tools, or controls and reach with hands and arms.
• Frequently required to stand and talk or hear, walk, sit, climb or balance, stoop, kneel, crouch, or crawl and smell.
• Must be able to climb ladders and work heights.
• Occasionally lift up to fifty (50) pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 
• Regular and Timely Attendance.
• Must pass initial and random substance abuse tests.
  

Work Environment:

• Normally works in outside weather conditions, near moving mechanical parts, and in high, precarious places.
• Exposure to wet and humid conditions, airborne particles and confined spaces.

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