Our client, a well-established company based in Malta, is currently seeking to recruit a German-speaking Customer and Sales Support Officer to join their growing team.
This Monday to Friday role focuses on providing excellent customer service to existing clients, while identifying opportunities to offer suitable solutions based on their needs. The ideal candidate will be comfortable handling both support and sales-related queries in a professional and client-focused environment.
Responsibilities:
Deliver professional customer service for inquiries about the companys products and services
Open client accounts in line with internal procedures
Build rapport with customers and support them with onboarding, online tools, and mobile applications
Maintain solid knowledge of company offerings to provide accurate and helpful information
Identify opportunities to offer additional services based on customer needs
Handle card-related requests, including cancellations, renewals, and reissues
Process transactions and outgoing payments using internal systems
Ensure compliance with company policies, security guidelines, and standards
Keep accurate records of interactions and transactions
Manage data collection via phone, email, and live chat
Support invoicing processes and payment allocation
Assist with various administrative tasks as directed
Liaise with internal departments and international teams to ensure smooth service delivery
Monitor repayments and allocate accordingly in the system
Perform other tasks as assigned
Requirements:
Previous experience in Customer Support or Sales, preferably in an online or service-driven environment
Native or fluent level of German , along with fluency in English (spoken and written)
Excellent communication skills and a client-focused mindset
Strong computer literacy and comfort working with digital systems
A collaborative team player with a proactive attitude and willingness to learn
Passionate about delivering quality service and growing within a supportive environment
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