Job Description

Status: Full-Time, Non-Exempt
Pay: $22.00/hour

• Tuesday: 10:30 a.m. - 7:00 p.m.
• Wednesday-Saturday: 8:00 a.m. - 4:30 p.m.

Schedule #2 : Sunday-Thursday

• Sunday, Tuesday-Thursday: 8:00 a.m. - 4:30 p.m.
• Monday: 10:30 a.m. - 7:00 p.m.

Job Summary: The Housing Navigator supports individuals in the shelter system by conducting assessments, developing individualized housing plans, making referrals, and advocating for permanent housing solutions. This role involves managing a caseload, coordinating with external agencies, and using trauma-informed care and harm reduction strategies. Navigators provide crisis intervention, maintain accurate documentation, and assist clients in achieving long-term housing stability.

Essential Duties and Responsibilities :
Client Services

• Manage a caseload of 22–30 clients
• Conduct assessments within 7 days of shelter entry; input data into the Coordinated Entry System (CES)
• Assist with securing required documentation for housing (ID, income verification, etc.)
• Provide housing referrals, crisis intervention, and support with housing placement
• Develop Individual Service Plans with both short- and long-term goals
• Enroll clients in CalAIM if eligible and interested
• Offer linkage to employment, benefits, medical/mental health care, and substance use support
• Use trauma-informed care, harm reduction, and motivational interviewing
• Conduct risk/crisis assessments in collaboration with supervisor
• Provide warm handoffs to housing providers and assist in housing search and application process
• Maintain accurate and timely data entry in HMIS; update client progress
• Attend CES meetings, match briefings, and trainings relevant to client care

Team/Staff Relations

• Work collaboratively with shelter staff, outreach teams, housing providers, and health networks
• Attend internal/external meetings and support shelter programs
• Promote a positive, flexible, and team-oriented work environment
• Communicate effectively with individuals from diverse backgrounds

Administration

• Maintain detailed, up-to-date documentation: case notes, service plans, and assessments
• Ensure timely completion of all administrative tasks and data collection
• Respond promptly to calls and emails
• Use software and systems such as Microsoft Office and HMIS

Miscellaneous

• Assist with shelter operations as needed (e.g., food service, answering phones, client support)
• Participate in staff trainings and workshops
• Perform other duties as assigned

Knowledge & Skills

• Strong understanding of confidentiality, ethical case management, and documentation
• Ability to prioritize and manage workload independently
• Skilled in crisis de-escalation and client-centered service approaches

Requirements :
Education & Experience

• Bachelor's degree in Human Services or related field preferred
• OR minimum 2 years of relevant experience with homeless, low-income, or at-risk populations
• Experience with mental health, substance abuse recovery, or co-occurring disorders is a plus

General Qualifications

• Strong verbal and written communication skills
• Ability to build effective relationships and maintain professional boundaries
• High tolerance and empathy for clients with complex needs

Physical Requirements

• Able to lift up to 50 pounds
• Extended periods of desk/computer work
• Reliable transportation required

Benefits Offered:

• 100% coverage of Kaiser Gold medical insurance
• Voluntary dental and vision insurance
• Paid Time Off (Vacation + Sick Pay)
• Flexible Spending Account for eligible medical expenses
• Employee Assistance Program
• 403(b) savings plan with up to 3% company matching
• Paid on-the-job training and orientation
• Mileage reimbursement
• Referral program
• Opportunities for career advancement

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