HVAC Service Manager Job at Liberty Personnel Services, Inc., Reston, VA

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  • Liberty Personnel Services, Inc.
  • Reston, VA

Job Description

Job Details:

HVAC Service Manager – Sr. Technician

  • Manage department activities to achieve revenue goals and objectives while maintaining a strong customer focus
  • Lead, motivate and optimize the service team to provide customer experience
  • Execute established business plans to meet and exceed revenue goals
  • Consistently administer company policies/procedures while leveraging employee engagement and establishing a culture of accountability
  • Work closely and effectively with all departments and Department Managers
  • Maintain customer satisfaction by investigating concerns, implementing corrective action and following up with customers and assigned staff
  • Continually monitor performance and develop strategy for optimizing service fulfillment and overall customer experience
  • Identify bottlenecks that are impeding the efficient and timely completion of customer service needs and collaborate with Process Improvement team to determine proper resolution
  • 5+ years of HVAC industry experience
  • Experience successfully leading a fast-paced service organization
  • Strong interpersonal communication skills
  • Ability to analyze and forecast data to ensure alignment with company goals, objectives and revenue targets
  • Demonstrated proficiency with tasking and time management
  • Ability to self-start and motivate a team toward a common goal

Rob McCabe / Liberty Personnel Services / 484-238-1965 / 

Please send resume to rob@libertyjobs.com

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