Job description:
• Hardware Inventory Management ensuring stock levels are constantly monitored.
• Hardware request and receipt through our internal ordering system.
• Actively monitoring the ticket queue and managing requests through to completion.
• Housekeeping on IT rooms.
• Supporting events like annual Power down – post desk checkouts (PC/monitors/Mouse + Keyboard/desk phone/headset/webcam).
• Supports hardware decommissioning events.
• Supports Business moves / changes – ensure involvement in early stages of planning.
• Managing escalations through to conclusion.
• Manage client expectations.
• Setup and installation of Temporary training rooms / Office wide events - Expo's.
• Comms room patching.
• Supports work from home hardware requests.
• Ensure that policies and guidelines relating to overtime and expenses are adhered to. All local guidelines for cost control are adhered to.
• Manage own workload to ensure that assigned activities are completed within targets defined within SLA’s/OLA’s.
• Demonstrate high levels of customer care behaviors at all times and adopt an approach that shows consistent commitment to providing a customer focused quality service.
• Work across lines of service to ensure a coordinated approach to providing support for the customer.
• Actively participate in a program of Continuous Service Improvement taking ownership of actions that deliver results.
• Perform basic troubleshooting, system upgrades and replacements for employees.
• Deploy equipment for new hires and refreshes and collect equipment from offboarded employees.
• Evaluate user requests and requirements and recommend effective technological solutions.
• Install, configure, and troubleshoot hardware, including desktops, laptops, and peripherals.
• Will be required to work outside business hours and participate in additional weekend work.
• Image/re-image computers, configure IP phones and mobile phones.
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
...We are seeking a Video Editor to take a role in shaping the creative direction and execution of our videos. This individual will... ...Creative Leadership: Act as a key creative voice during pre-production and post-production, influencing storytelling decisions, pacing...
...POSITION SUMMARY As an Senior Analyst in Strategic Finance, you will be part of a high performing team driving analyses that help the leadership team execute on strategic initiatives. You will serve as an analytical powerhouse and strategic partner to business leaders...
Overview: A Host is the first point of contact for guests and is responsible for presenting exceptional customer service to ensure the guests first impression of the restaurant is a positive one. Responsibilities: Greet and welcome guests as they arrive at the restaurant...
...fostering a collaborative, creative, and supportive workplace culture. About the Role: We are currently seeking a Bilingual Client Concierge to join our Client Services team in Torrance. This front-line role is essential in guiding clients through intake, coordinating...
Hello, guys! General Logistics Carrier is seeking reliable Owner-operator truck drivers to join our team! Weve delivered a great amount of loads all over the US and looking forward to delivering many more. We don't work with rental or leased vehicles. Basic Requirements...