IT Desktop Support Technician Job at Wisemen Multimedia, LLC, Chamblee, GA

ZHZBU0pVeGxlWjQraXlnSVMzV3NWMGVU
  • Wisemen Multimedia, LLC
  • Chamblee, GA

Job Description

Department : Information Technology.

Reports To: IT Manager.

Job Overview:
The IT Desktop Support Technician is responsible for providing first and second-level technical support to end users across the organization. This includes installing, maintaining, and troubleshooting hardware, software, and network issues. The ideal candidate will possess strong problem-solving skills, excellent customer service, and the ability to work in a fast-paced environment. The technician serves as a key point of contact for IT-related incidents, ensuring users are supported effectively and efficiently.

Key Responsibilities:

  • Provide desktop support for Windows and Mac systems, including laptops, desktops, printers, and mobile devices.
  • Respond to service requests and incidents via ticketing system, email, phone, and in-person.
  • Install, configure, and upgrade operating systems and software.
  • Troubleshoot hardware and software issues, resolving them or escalating to higher-level IT staff when necessary.
  • Maintain inventory of IT equipment, manage asset tracking, and document support activities.
  • Assist in maintaining user accounts, permissions, and access rights in Active Directory and other systems.
  • Support video conferencing tools, network connectivity, and remote access/VPN issues.
  • Provide new hire onboarding IT setup and user training as needed.
  • Ensure compliance with IT policies and procedures, including security standards.
  • Collaborate with other IT team members on projects, rollouts, and systems upgrades.
  • Monitor and maintain endpoint protection software and updates.
  • Maintain strong communication with internal users, documenting resolutions and recurring issues for continuous improvement.


Required Skills and Qualifications:

  • Associate degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • 2+ years of experience in a desktop support or help desk role.
  • Proficiency with Windows 10/11 and macOS operating systems.
  • Solid understanding of Microsoft Office 365, Teams, and OneDrive.
  • Experience with Active Directory, user provisioning, and group policy.
  • Knowledge of basic networking concepts (IP, DNS, DHCP, VPN).
  • Ability to diagnose and repair hardware/software issues independently.
  • Strong organizational, communication, and customer service skills.
  • Ability to prioritize multiple tasks and work with minimal supervision.
  • Familiarity with remote desktop tools and ticketing systems (e.g., Jira, ServiceNow, or Zendesk).


Preferred Skills and Qualifications:

  • Bachelor’s degree in IT-related field.
  • Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent.
  • Experience supporting cloud environments such as Microsoft Azure or Google Workspace.
  • Experience supporting VoIP systems.
  • Familiarity with MDM tools (Intune, JAMF, etc.).
  • Exposure to scripting (PowerShell, Bash) for automation.
  • Experience in a multi-site or remote work environment.

About Wisemen Multimedia, LLC:

Founded in 2010, Wisemen Multimedia, LLC (EIN 27-2836493, DUNS 034-931-168, UEI QMEAXFXBFFT3) is a HUBZone certified hybrid digital business ecosystem creator for people, processes, and technologies. Our principal office is located at Peachtree Dekalb Airport in a designated Opportunity Zone. Let us know if you live in a Historically Underutilized Business Zone (HUBZone). Please copy and paste the link below and enter your home address to determine if you live in a HUBZone.

Job Tags

Full time, Remote job,

Similar Jobs

Freeport McMoRan

Senior Environmental Scientist or Engineer Job at Freeport McMoRan

 ...in Environmental Science, Environmental Technology, Earth Science or related Natural Science (such as Biology, Chemistry, Geology, Hydrology, Forestry, Agriculture, Meteorology, Environmental/Natural Resource Management), or Mathematics/Computer Science including... 

G&W Electric

Environmental, Health & Safety (EHS) Specialist Job at G&W Electric

Environmental, Health, and Safety Specialist Reporting to the Sr Environmental, Health, & Safety Manager, this position will support the...  ...who:~Holds a Bachelor of Science in Safety Management, Occupational Safety and Health, Environmental Health and Safety, or equivalent... 

Brook Services

Live Chat Agent Job at Brook Services

 ...Position Overview The Live Chat Agent is responsible for providing real-time customer support through chat platforms. This role focuses...  ..., and order support while ensuring a positive and professional online experience. The ideal candidate is responsive, detail-oriented,... 

Gpac

Remote Recruiter - Entry Level! Job at Gpac

 ...remote opportunity for those living in North Dakota! Overview: Gpac has grown from a small, family-owned company into a top recruiting firm in the nation over our 30 years in business. With a reputation for excellence, we are dedicated to providing the best service... 

Liberty Personnel Services, Inc.

Lab Manager Job at Liberty Personnel Services, Inc.

 ...Job Details: Lab Manager Hybrid An exciting opportunity to join a landmark Earth Dam development, one of the largest of its kind in Florida. Were seeking a Lab Manager to oversee laboratory operations for a high-profile, multi-year infrastructure project located...