Job Description

We are seeking a motivated and detail-oriented Junior Executive Clerk to join our Customer Experience (CX) Team. This entry-level role is ideal for someone passionate about customer service and eager to grow within a dynamic and collaborative environment. You will play a key role in supporting the CX teams daily operations, ensuring smooth communication and efficient handling of customer-related tasks.

Main Tasks:

• Customer Support: Assist in responding to customer inquiries via phone, email, and chat with professionalism and accuracy.
• Data Entry: Maintain and update customer records in the CRM system, ensuring data accuracy and completeness.
• Documentation: Prepare and manage customer-related documents, reports, and correspondence.
• Team Coordination: Liaise with internal departments to help resolve customer issues and streamline service delivery.
• Feedback Handling: Support the collection and analysis of customer feedback to identify trends and improvement opportunities.
• Administrative Support : Perform general clerical duties such as filing, scanning, and organizing documents.
• Project Assistance: Contribute to CX initiatives and projects as needed.

Languages :

• Maltese: Level: Excellent
• English: Level: Excellent
• Spanish: Level: Any level is considered an asset

Benefits

+ Flexible working hours
+ Gym in Premises
+ Birthday Leave
+ Health Insurance
+ Life Insurance
+ Canteen Allowance
+ Transport Allowance
+ Longer Maternity / Paternal leave
+ Returning mothers Benefit
+ Children Sick Leave
+ Pension Plan Incentive after 2 years of Seniority
+ Active Ageing Incentive
+ Study / Exam Leave
+ Sports and Cultural Leave
+ Sponsorship for Training
+ Canteen Facility

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