Job Title: Healthcare Digital Mailroom Specialist
Job Type: Full Time
FLSA Status: Non-Exempt/Hourly
Grade: HFunction/Department: Health Plan and Healthcare Services
Reporting to: Team Lead - Operations
Pay Range: $16.00/hr
Role Description:
The Digital Mailroom Specialist plays an integral part of the team, responsible for efficiently managing high volumes of mail and documents in a fast-paced environment. This position is critical to meeting productivity metrics and ensuring the timely and accurate processing of mail.
Roles & Responsibilities· Identify and coordinate mail according to guidelines.· Maintain high level of quality production, meeting hourly KPI’s.· Perform electronic indexing.· Scan processed documents.· Create and validate envelope tracking and barcodes.· Provide outbound customer service.· Perform other duties as assigned.Expected/Key Results· Complete tasks in accordance with metric guidelines QualificationsThe qualifications listed below are representative of the background, knowledge, skill, and/or ability required to perform their duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.Education· High school diploma or equivalent requiredWork Experience· 1-2 years data entry and/or processing experience preferredCompetencies & Skills· Ability to type 35-40wpm, with 95% accuracy· Basic computer literacy or ability to quickly learn· Ability to work in a high-volume, fast-paced work environment· Excellent verbal and written communication skills· Excellent attention to detail· Ability to maintain high levels of confidentiality· Ability to work independently with limited supervision· Ability to effectively prioritize and multi-taskAdditional Qualifications· Ability to work the hours necessary to satisfy the daily volume requirement, with the possibility of overtime, evenings and weekends· Ability to download 2-factor authentication application(s) on personal device, in accordance with company and/or client requirements· Must be able to pass the required pre-employment background investigation, including but not limited to, criminal history, work authorization verification and drug testWork EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This position may work remotely from home or onsite, exposed to moderate noise typical of a mailroom environment.
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