Job Description

Key responsibilities Duties In accordance with the practice policies and procedures,

The Medical Receptionist will: 

• Answer the telephone in a courteous and professional manner.
• Receive and convey messages in writing, verbally and electronically.
• Liaise with patients and their families in a compassionate manner.
• Liaise with GPs, other health professionals and their staff.
• Make appointments.
• Scan and file documents.
• Type documents as required, with a high level of accuracy.
• Book and organize staff and/or doctors’ meetings as directed.
• Participate in ongoing professional development.
• Contribute equitably to maintaining the cleanliness of the practice.
• Maintain practice dress standards.
• Handle cash, EFTPOS and other payments and adhere to practice billing policy.
• Ensure the practice building and rooms are clean, tidy and accessible.
• Perform other administrative duties as directed by the Practice Manager or Principal Doctor/s. 

Qualifications:

• Previous experience in the use of practice software.
• Working knowledge of windows-based software systems (eg Word and Excel).
• An understanding of the Medicare Benefits Schedule.
• An understanding of the Medical terminology, medical and health professional organizations and relevant.
• Stakeholders. An understanding or experience in general practice.

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