Job Description

Busy OB/GYN office looking to hire a friendly medical receptionist to join our team. 36-hour work week ( We close at 1 pm on Fridays.)

JOB REQUIREMENTS:

• Must be dependable, courteous, have the ability to multitask, and work independently.
• 2 years of experience at a healthcare facility in a medical receptionist role (essential).
• Working knowledge of medical terminology, HIPAA regulations, ICD, and CPT coding (highly advantageous).
• Innovative thinker with strong conceptual and problem-solving skills.
• Meticulous attention to detail with the ability to multitask.
• Strong organizational, administrative, and planning skills.
• Ability to work under pressure and react effectively to emergency situations.
• Ability to use discretion while working with sensitive information.
• Excellent documentation, communication, and IT skills.
• Passionate about healthcare excellence.
• High School Diploma or Equivalent.
• Must have good written and oral communication skills, and knowledge of correct grammar, spelling, and office etiquette.
• Perform all duties within HIPAA regulations.
• Maintain confidentiality of all doctors, staff, and patients.
• Athena EHR or OB/GYN experience is a plus.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answers multi-line phone system in a courteous, professional, and expedient manner.
• Verify/update all demographic information.
• Courteously and efficiently interviews patients and schedules appointments for all providers, and creates a scheduled encounter associated with each patient appointment following the template approved by each provider.
• Ensure proper payment for services is obtained through the identification of insurance plan information.
• Takes and relays messages in an accurate and timely manner.
• Reacts to emergency and urgent calls from patients in a timely manner.
• Able to manage the workflow of the department/location assigned.
• Acts as liaison between physician’s office/patient/ insurance company.
• Prepares and processes all referral paperwork.
• To complete referrals, gather pertinent information from physicians, nurse practitioners, and nursing staff.
• Contacts various offices/facilities to obtain the necessary information for completing referrals.
• Maintains referral records and files documentation.
• Responds to patient inquiries regarding referrals. 
• Process incoming and outgoing medical records requests while operating within HIPAA regulations
• Check patients out and schedule follow-up appointments.
• Performs clerical duties as assigned to maintain workflow in the department.
• Scan necessary documents into EMR.
• Follow all office protocols.
• Assist trainers in training new hires.
• Keep the front desk and surrounding areas well-organized and clean.
• Ensures patient flow is maintained and immediately informs the supervisor of any department and patient issues.
• Assists in other areas within the office and accepts such other duties as may be required when necessary.

This is a fast-paced position that can get stressful at times. The ability to multi-task and work well under pressure while maintaining excellent customer service is a must.

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