Job Description

About us

Pomelo Care is the national leader in evidence-based healthcare for women and children. We deliver personalized, high-quality clinical interventions from reproductive care and pregnancy, infant care and pediatrics, to hormonal health through perimenopause and menopause, with long-term preventive care and condition management. Our model delivers 24/7 multispecialty care to address the medical, behavioral, and social factors that most significantly impact outcomes for women and children. We partner with payers, employers, and providers to expand access to quality healthcare across the system.

We extend that same personalized model to support women through the midlife transition. We provide expert guidance for symptom management, long-term health planning, and navigating the physical and emotional changes of menopause.

Role Description

Your North Star: Redefine the midlife experience for women by providing expert mental health guidance that prioritizes education and early intervention. Serve as a clinical partner to our patients, helping them manage the emotional, cognitive, and physical challenges of menopause transitions through compassionate, evidence-based therapy and personalized care planning.

Your key responsibilities will include:

• Provide one-on-one virtual care visits for Pomelo patients
• Establish individualized care plans to meet specific health needs based on evidence-based standards
• Complete behavioral health screenings, ensuring appropriate responses including diagnostic, therapy, and behavioral health interventions to midlife patients
• Perform ongoing psychosocial assessment of patients, providing reassurance and building rapport
• Identify and address barriers that have been identified by patients
• Reduce care gaps (missed appointments, medication management, etc.) by frequent engagements with patient
• Collaborate with all involved teams and support services to ensure that patient and family needs are met
• Document all care/interactions in a timely fashion and escalating to appropriate multidisciplinary teams, as needed
• Provide high quality care in accordance with industry and Pomelo standards
• Ensure continuous compliance with all relevant licensing board requirements to maintain an active clinical license
• Participate in continuous quality improvement efforts to improve our ability to provide the highest quality care to patients
• Support group care, as needed

Who you are

• Possess an active LMHC or LICSW license in the state of Massachusetts and willingness to obtain licenses in all US states
• 5+ years of experience in midlife mental health care, specifically addressing the intersection of hormonal shifts and psychiatric symptoms (depression, anxiety, and trauma). Expertise in menopause-specific interventions including sleep hygiene for insomnia, cognitive strategies for brain fog, and evidence-based non-hormonal symptom management (e.g., CBT-M, CBT-I)
• Completed all clinical supervision hours required for independent licensure in Massachusetts
• Passed the NCMHCE (for LMHC) or ASWB Clinical Exam (for LICSW)
• Residence in MA or a Counseling Compact state (for LMHC only)
• Passionate about comprehensive women's health, including perimenopause and menopause, with a strong desire to support patients through all stages of midlife care
• Experience using data to drive patient engagement, activation, and clinical outcomes
• Experience working with an interdisciplinary successful teams, with track record of outstanding collaboration and teamwork
• A growth mindset with the ability to approach process change and ambiguous situations with enthusiasm, creativity, and accountability
• Facility using multiple tech platforms, with an eagerness for advising about platform improvements and adapting to new systems
• Eager to thrive in a fast-paced, metric-driven environment
• Phenomenal interpersonal and communication skill

Bonus points if you have any of the following

• Menopause Society Certified Practitioner (MSCP) or similar certification
• Telehealth and/or remote monitoring experience

Schedule Options

• Daytime Shift, Monday through Friday, 9:00 AM to 6:00 PM Eastern Time
• Evening Shift, Monday through Friday, 1:00 PM to 9:00 PM Eastern Time

Why you should join our team

By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the patients we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it.

We strive to create an environment where employees from all backgrounds are respected. We value working across disciplines, moving fast, data-driven decision making, learning, and always putting the patient first. We also offer:

• Competitive healthcare benefits
• Generous equity compensation
• Generous PTO policy

At Pomelo, we are committed to hiring the best team to improve outcomes for all patients, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

Our salary ranges are based on paying competitively for our company's size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Pomelo Care. In accordance with New York City, Colorado, California, and other applicable laws, Pomelo Care is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. A reasonable estimate of the current salary range is $73,000 - $85,000 annually. We also believe that your personal needs and preferences should be taken into consideration, so we allow some choice between equity and cash.

#LI-Remote

Potential Fraud Warning

Please be cautious of potential recruitment fraud. With the increase of remote work and digital hiring, phishing and job scams are on the rise with malicious actors impersonating real employees and sending fake job offers in an effort to collect personal or financial information.

Pomelo Care will never ask you to pay a fee or download software as part of the interview process with our company. Pomelo Care will also never ask for your personal banking or other financial information until after you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All official communication with Pomelo Care People Operations team will come from domain email addresses ending in @pomelocare.com.


If you receive a message that seems suspicious, we encourage you to pause communication and contact us directly at careers@pomelocare.com to confirm its legitimacy. For your safety, we also recommend applying only through our official Careers page. If you believe you have been the victim of a scam or identity theft, please contact your local law enforcement agency or another trusted authority for guidance.

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