Job Description

Description We are looking for a skilled Mitel MiVB Unified Communications Engineer to design, implement, and maintain unified communication systems for our clients. This role requires expertise in Mitel UC technologies, including cloud-based, premise-based, and traditional telecommunications systems. The ideal candidate will have a strong technical background in advanced applications, hardware, and software, combined with excellent troubleshooting abilities and customer service skills. Responsibilities: - Design, deploy, and manage onsite and remote unified communications systems, including Mitel UC technologies. - Troubleshoot and resolve technical issues related to desktop and server operating systems. - Implement UC solutions at customer locations, ensuring seamless integration and functionality. - Maintain and support UC servers, gateways, endpoints, and applications. - Collaborate with communication service providers to order, install, and resolve issues with voice and data services. - Monitor system alerts and resolve issues using remote monitoring tools and service tickets. - Develop and implement disaster recovery solutions for unified communications systems. - Prepare and maintain comprehensive documentation for UC systems and processes. - Communicate effectively with clients, providing updates on incidents, outages, and system changes. - Ensure a high level of customer satisfaction through efficient and responsive service. Requirements - At least 5 years of experience in unified communications and VoIP systems. - Proficiency in Active Directory, Microsoft Windows Server, and Azure Active Directory. - Familiarity with Citrix technologies and Microsoft Exchange. - Strong knowledge of Mitel systems, VoIP protocols, and unified communication technologies. - Understanding of networking concepts, desktop/server operating systems, firewalls, and IT security. - Excellent diagnostic and problem-solving skills for technical issues. - Strong interpersonal skills, including effective communication and active listening. - Ability to work independently and adapt quickly in a fast-paced environment. Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Job Tags

Permanent employment, Contract work, Temporary work, Remote work,

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