Part-Time Front Desk Agent (2nd Shift) Job at Mt. Olympus Water & Theme Park Resort, Wisconsin Dells, WI

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  • Mt. Olympus Water & Theme Park Resort
  • Wisconsin Dells, WI

Job Description

Front-desk employees are the first person customers speak to or interact with. Greeting and receiving guests and customer service is usually a common thread in all front-desk job descriptions. Responsibilities for a front-desk often include answering a multi-line phone system and greeting and directing guests, as well as staff. Duties include responding to complaints, service issues and other general questions or concerns as appropriate.


Schedule: 2nd Shift, 3:00-11:00 pm or 4:00pm - 12:00am.**
This is a part-time, seasonal position.

**Weekends and holidays required; schedule may vary based on hotel occupancy and departmental needs. 


DUTIES AND RESPONSIBILITIES:

As the first point of contact for guests, our front desk team sets the tone for their entire stay. Key responsibilities include:

  • Greeting and welcoming guests with friendly, courteous service.
  • Assisting with check-in and check-out processes.
  • Managing a multi-line phone system, professionally directing calls and answering questions accurately.
  • Providing knowledgeable recommendations on local attractions and property activities.
  • Taking room reservations and cancellations efficiently.
  • Handling cash, credit, and sales transactions.
  • Maintaining a tidy, organized front desk area.
  • Monitoring guest safety and promptly addressing service issues.
  • Assisting with room availability and maintenance, ensuring clear communication with housekeeping.

REQUIREMENTS:

  • High School Diploma or GED equivalent.
  • Valid driver’s license and reliable transportation.
  • Minimum age: 18.
  • Must bring a positive, professional attitude and uphold Mt. Olympus’s grooming and appearance standards.
  • Exceptional communication skills, both oral and written.
  • Punctuality, team spirit, and customer-oriented mindset.
  • Ability to maintain confidentiality and professionalism under pressure.
  • Availability for weekends and holidays.

What We Offer:
On Demand Pay- Get Paid the Same Day you Work!
Fun and Exciting Work Environment!
FREE Waterpark Park & Theme Park Passes 
Flexible Scheduling!
Full Time, Part Time and Seasonal Positions
Employee discounts on hotel rooms, retail and food
Employee of the month programs
Company-wide outings
Do you have what it takes to become an Olympian? If so, apply today!

Job Tags

Holiday work, Full time, Seasonal work, Local area, Flexible hours, Weekend work,

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