Job Description

International SOS Government Medical Services, Inc. delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include “hands on” direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International SOS Government Medical Services, Inc., headquartered in Houston, Texas provides contracted healthcare support to Government defense and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care. To protect your workforce, we are at your fingertips: internationalsos.com

Job Description

This position is contingent upon award

The Phlebotomist supports high-quality, Veteran-centered care by performing specimen collection and processing for a VA Community-Based Outpatient Clinic. Responsibilities include venipuncture and capillary collections, specimen handling/processing, courier preparation, point-of-care testing (as authorized), and accurate documentation in the electronic systems. The role emphasizes patient identification, safety, infection prevention, regulatory compliance, and excellent Veteran experience.

• Verify patient identity using two identifiers; obtain informed consent/assent per policy and explain procedures to Veterans in a trauma-informed manner.
• Perform venipuncture and capillary collections for adults, including special collections (e.g., timed, fasting, cold-protected) per requisition.
• Select appropriate tubes/containers; follow order-of-draw to minimize hemolysis and cross-contamination.
• Label specimens at bedside/point of collection with required identifiers; ensure complete, legible requisitions and orders.
• Centrifuge, aliquot, and store specimens under proper conditions (temperature, light protection, stability) per test requirements.
• Prepare specimens for transport (pack-out) following chain-of-custody, biohazard, and packaging requirements; coordinate courier pick-up and tracking.
• Perform and document CLIA-waived POCT (e.g., glucose, urine dipstick, rapid tests) as authorized; run quality controls and maintain logs.
• Maintain phlebotomy carts, supplies, and equipment; perform daily/periodic maintenance checks and troubleshoot issues; escalate as needed.
• Ensure crash cart awareness and emergency response readiness within scope of role (e.g., calling for assistance, obtaining help).
• Adhere to infection prevention and bloodborne pathogen standards (hand hygiene, PPE, sharps safety, exposure response).
• Follow CLIA, CAP/Joint Commission, VA directives, and clinic policies on specimen integrity, documentation, and retention.
• Participate in quality improvement (e.g., reducing recollects/hemolysis, improving turnaround times) and respond to audit/tracer findings.
• Report safety events/near misses and assist with root-cause review; maintain temperature, QC, and maintenance logs.
• Provide courteous, culturally competent service; use de-escalation and service recovery techniques when needed.
• Educate Veterans on collection procedures and pre-test requirements (e.g., fasting, hydration, medication timing).
• Coordinate with PACT teams, providers, and external laboratories to ensure timely, closed-loop results.
• Accurately document collections, orders, and results in the VA EHR and/or Laboratory Information System (LIS) per policy.
• Verify and reconcile orders; resolve missing/incorrect data through appropriate communication and documentation channels.
• Protect PHI in all workflows and uphold privacy and information security standards.
• Completes required organizational compliance education, including assigned requirements that are client-specified, for Joint Commission Healthcare Staffing Services certification or other regulatory bodies.

This list is non-exhaustive, and the role holder may be required to undertake additional duties
that are not specifically listed above.

Qualifications

Required Skills and Knowledge:

• National certification (e.g., ASCP PBT, AMT RPT, NHA CPT) and prior VA/DoD, CBOC, OR 2 years reference lab experience within the past three years (preferred).
• Proficiency in venipuncture and capillary techniques, specimen handling, and basic computer/EHR skills.
• Strong phlebotomy technique with attention to patient comfort, specimen integrity, and order of draw.
• Knowledge of CLIA requirements, specimen stability, and biosafety practices; competent with sharps safety and spill response.
• Effective communication, customer service, and teamwork within a fast-paced clinic environment.
• Organization and time management to prioritize STAT/timed draws and coordinate multiple providers/schedules.

Education Required:

• High school diploma or equivalent required; completion of an accredited phlebotomy training program.
• Current BLS (AHA).

Experience Preferred:

• Experience with CLIA-waived POCT, courier pack-out, and laboratory quality systems.
• Bilingual skills and experience serving diverse Veteran populations.

Physical Requirements:

• Sitting, standing, walking, climbing, bending/stooping, kneeling, twisting.
• Visual acuity. Minimal hearing loss.
• Push/pull/carry minimum 25 lbs.

Other Special

Qualifications

• Obtain medical clearance and maintain current immunizations.
• Eligibility to work in federal healthcare settings; successful background check/public trust suitability.
• Completion of required trainings.

Additional Information

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. 

Benefits – Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan paid time off and an annual bonus. International SOS Government Medical Services, Inc. complies with all federal, state, and local minimum wage laws. 

International SOS Government Medical Services, Inc. is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with the applicable federal, state and local laws. 

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