Job Description

Role Overview

The Enterprise Release Manager (Production Releases) plays a critical role in ensuring smooth, controlled, and reliable delivery of application and infrastructure changes into production environments. This position oversees end-to-end release management processes, ensuring quality, governance, and coordination across multiple teams and stakeholders. The role requires strong organizational, communication, and leadership skills to manage high-visibility enterprise releases with minimal business disruption.

Core Responsibilities

• Lead and manage the release management lifecycle, including intake processes through tools such as Jira and ServiceNow .
• Oversee release intake, conflict resolution, change deconfliction, and the creation of release packages to prevent production outages.
• Maintain a clear and auditable record of release approvals, artifacts, and timelines.
• Serve as the central coordination point between development, QA, infrastructure, and operations teams to ensure release readiness and smooth deployments.
• Continuously evaluate and improve release processes to enhance efficiency, quality, and control.

Release Execution

• Coordinate closely with application teams to ensure deployment packages, rollback plans, and validation steps are prepared and approved before release execution.
• Lead release bridge calls during deployment events, managing activities, monitoring progress, tracking timelines, and driving issue triage in real time.
• Ensure deployment events follow pre-approved plans, with minimal business impact and strong incident preparedness.
• Partner with DevOps and support teams to ensure CI/CD processes are followed and aligned with enterprise release governance.

CAB Coordination

• Represent the release management function during daily CAB (Change Advisory Board) meetings, presenting release packages and addressing queries.
• Ensure that all Change Requests (CRs) are properly documented, risk-assessed, and scheduled for appropriate release windows.
• While the team does not have final approval authority, ensure CAB alignment and readiness for all production deployments.

Release Cadence

• Manage a dynamic release schedule, supporting multiple enterprise-level releases per month (e.g., three or more major releases).
• Work closely with business and marketing teams to align releases with strategic initiatives and time-sensitive campaigns.
• Maintain strong communication and planning discipline to manage overlapping releases and minimize deployment risk.

Work Schedule & Coordination Model

• Coordinate between onshore and offshore resources to ensure 24/7 coverage during release events.
• Offshore team members typically work during deployment windows (midnight Central Time) to support execution. 3 or 4 major releases in a month.
• Onshore resources lead post-deployment triage and coordination activities during business hours.
• Ensure pre-deployment activities, validations, and stakeholder communications are completed within standard working hours.

Qualifications

Required:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 8+ years of IT experience, with at least 4+ years in release management or production operations in an enterprise-scale environment.
• Hands-on experience with Jira, ServiceNow, and CI/CD tools (e.g., Jenkins, GitLab, Azure DevOps).
• Strong understanding of change and incident management processes (ITIL framework).
• Excellent communication, stakeholder management, and coordination skills.

Ability to manage multiple concurrent releases in a complex, high-availability production environment

Job Tags

Night shift,

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