Job Description

Join our team as a Resort Safety Officer at South Seas! 

Imagine working where the beach is your backdrop and the sound of the waves greets you every day. South Seas on beautiful Captiva Island is looking for a Resort Safety Officer to help ensure the safety and security of our guests, owners, and associates. You’ll be the first point of contact for guest assistance and emergency situations, all while being part of a team dedicated to maintaining a peaceful, welcoming environment. If you're looking for a role where you can protect paradise, this is the opportunity for you!

We offer a very competitive salary and generous benefits including:

• Low-cost Medical, Dental, Vision Plans
• Paid Life Insurance
• Short- and Long-Term Disability
• Paid Time Off & Holidays
• 401(k) with 100% match up to 4 percent
• Commuter and Company-paid Toll Programs
• Unlimited Review Incentives
• Free Daily Lunches

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are. 

• Be Authentic 
• Practice Humility 
• Cultivate Teamwork 
• Value Time 
• Be Trustworthy

Our Property:

Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise. 

Our Company:

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

RESPONSIBILITIES AT A GLANCE

• Ensure resort safety by conducting regular patrols across the entire property, including all guest-accessible areas and resort amenities.
• Check lighting, door locks, and report or address any potential safety hazards.
• Maintain a strong, visible presence by patrolling all resort amenities consistently throughout the shift, including pool decks, Bayview Fishing Pier, and recreation areas.
• Provide Pool Gate coverage to control access, check for prohibited items such as coolers or drink cups, ensure proper towel use, and maintain overall security.
• Staff the Front Entrance Gate, issuing parking passes, verifying access credentials, and controlling who enters the property to maintain a secure environment.
• Investigate and document incidents such as theft, auto accidents, guest complaints, and policy violations.
• Respond to medical emergencies and administer First Aid, CPR, and AED as needed.
• Monitor security systems and alarms; identify and appropriately respond to suspicious behavior or intoxicated individuals.
• Maintain detailed and accurate daily activity logs and incident reports.
• Support the Front Desk with guest services, including assisting with deliveries or special requests as needed.
• Uphold confidentiality when handling guest or employee incidents.
• Maintain a professional appearance and demeanor at all times, representing the resort in accordance with established standards.
• Be prepared for shift variations, including outdoor assignments in different weather conditions, weekends, evenings, and holidays.

EDUCATION & EXPERIENCE

• High School diploma or equivalent and/or experience in a hotel or a related field preferred
• Certificate of Completion in Safety and Security Training preferred
• CPR/First Aid/AED/Heimlich Maneuver Certified; can also arrange to have certification done through the resort
• Must have a valid driver license for the applicable State and an acceptable MVR (Motor Vehicle Driving record property specific-driving)

PHYSICAL/MENTAL REQUIREMENTS

Resort Safety Officers work in fast paced environments. This job may be required to stand for long hours and are exposed to Florida weather conditions, including high heat and humidity.

HOURS REQUIRED 

40 hours per week, 7am to 3pm or 3:00PM – 11:00PM shift , will be required to work weekends and/or holidays.

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel workload, rush jobs, or technological developments).

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