Job Description

A Smarter Career Choice 
Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress. IQ Fiber was created to offer 100% fiber-optic high-speed internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of our rapidly growing team, your contributions will directly impact our success. Your work matters here. 

 
We’re looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you’ll find a place where your voice matters. You’ll find a team that works hard and has fun. And, if you’re like us, you’ll know you made a Smarter career choice. 

Position Summary 

The Sales Operations Manager is a hands-on, data-driven leader who will build and execute processes and programs to streamline our sales operations across every market. This role designs and scales training programs, coaching frameworks, and performance dashboards that turn data into daily action. It also owns commission process management and sales systems governance, including CRM standards, integrations, and tooling selection. By building clear, practical playbooks and partnering cross-functionally, the Sales Operations Manager accelerates new market launches, drives consistent execution, and enables reps and managers to perform at their best. 

What You’ll Do:

• Standardize sales training across all markets with role-based curricula, certifications, and refresh cycles 
• Build a sales coaching framework and tools, including scorecards, observation guides, and manager enablement kits 
• Work closely with analytics team to design performance dashboards and reports that surface activity, funnel health, and conversion outcomes by market, channel, and rep 
• Manage sales commission processes end-to-end, including plan documentation, eligibility rules, calculations, approvals, and dispute resolution 
• Evaluate, select, and implement a commission system that supports plan rules, approvals, statements, and auditability, own ongoing administration and improvements 
• Document and update sales playbooks that define stages, talk tracks, objection handling, and handoffs 
• Support new market onboarding by coordinating tooling access, training schedules, market setup, and materials readiness 
• Lead cross-functional projects from scoping through implementation with clear timelines, owners, and KPIs 
• Other duties as assigned 

What You’ll Bring:

• 5+ years in Sales Operations or related enablement/analytics roles in a growth environment 
• Proven experience building scalable training programs and coaching frameworks for inside or field sales teams 
• Strong proficiency with CRM and reporting tools; ability to define data models and dashboards that drive action 
• Incentive compensation experience, including plan design support and system implementation 
• Experience managing commission processes or incentive compensation administration 
• Demonstrated skill in documenting processes and creating clear, usable playbooks 
• Analytical mindset with the ability to translate data into insights and recommendations 
• Excellent communication and facilitation skills for training, coaching, and cross-functional alignment 
• Proven ability to lead cross-functional initiatives and influence without authority 
• Strong presentation skills with the ability to craft and deliver executive-ready narratives and training sessions 
• Change management skills with training delivery and adoption measurement 
• Strong documentation practices; examples of playbooks, SOPs, and data dictionaries 
• Highly organized, detail-oriented, and comfortable operating in ambiguity while meeting deadlines 
• Experience with field sales or door-to-door operations, preferred 
• Proficiency with Microsoft Office and spreadsheet modeling 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.  

IQ Fiber is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.  

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