Job Description

What You'll Do:

We are seeking a skilled Salesforce Administrator to join our WSRS CRM team within Retirement Income Solutions. As a key member of our team, you'll play an important role in supporting our customer relationship management (CRM) capabilities. You'll work on impactful issue resolution and process improvement to ensure our user base can work as efficiently as possible. Working collaboratively with cross-functional teams, your work will focus on maximizing the value of our Salesforce platform to support our sales and service teams’ daily operations and business objectives. This position offers opportunities for professional growth and development while working with cutting-edge technologies in a collaborative environment. 

Key Responsibilities:

• Manage day-to-day administration of Salesforce platform
• Implement new features and customize existing functionality
• Ensure data security and integrity
• Provide user support and training
• Create and maintain reports and dashboards
• Collaborate with teams to optimize business processes
• Stay current with Salesforce releases and best practices  

Who You Are:

• Associates or Bachelors degree (preference in a computer science, technology, engineering or math-related field) or equivalent work experience
• Ability to obtain certification(s) in an IT-related field a plus
• Basic knowledge of insurance and financial services products preferred
• Basic computer skills required
• Basic planning/organizational, problem-solving, analytical, decision-making and communication skills required
• Basic presentation and leadership skills required
• Must be able to maintain a high degree of accuracy and confidentiality
• Some travel may be required, including overnight stays
• May be required to provide on-call support

Skills That Will Help You Stand Out:

• Experience with data migration, integration, and maintaining data quality
• Knowledge of Apex, Visualforce, and Lightning components
• Salesforce certifications preferred (Admin, Advanced Admin, Platform App Builder)
• Strong problem-solving and communication skills
• Ability to work with stakeholders to gather requirements and implement solutions
• Experience training end-users and providing technical support

Salary Range Information: Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salary Range: $60000 - $82000 / year Time Off Program: Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don’t accrue a bank of time off under FTO and there is no set number of days provided. Pension Eligible: Yes Additional Information:

Our Engineering Culture

Through our product-driven Agile/Lean DevOps environment, we’ve fostered a culture of innovation and experimentation across our development teams. As a customer-focused organization, we work closely with our end users and product owners to understand and rapidly respond to emerging business needs.

Collaboration is embedded into everything we do – from the products we develop to the quality service we provide. We’re driven by the belief that diversity of thought, background, and perspective is critical to creating the best products and experiences for our customers.

Work Environments

This role offers the ability for in-office and hybrid (blending both office and remote work in a typical workweek) work arrangements in Des Moines, IA or Charlotte, NC locations. There is an expectation for this role to work on site at least 3 days a week.

Job Level

We’ll consider talent at the next level with the right experiences and skills.

Hours

This role will partner with our global teams and has an expectation for flexibility in your work schedule. Hours may start at 7:00 a.m.

Work Authorization/Sponsorship

At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links.

Nonimmigrant Workers and Green Card for Employment-Based Immigrants

Investment Code of Ethics

For Principal Asset Management positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

Experience Principal

At Principal, we value connecting on both a personal and professional level. Together, we’re imagining a more purpose-led future for financial services – and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site to learn more about our purpose, values and benefits.

Principal is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Posting Window: We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline. Date First Posted (TTF): 7/15/2025 Latest Post Date: Careers - US: 7/15/2025

Job Tags

Permanent employment, Full time, Temporary work, Work experience placement, Work at office, Remote work, H1b, Flexible hours, Night shift, 3 days per week,

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