Job Description

Title: Salesforce Developer

Location: Durham, NC (Hybrid)

Duration: 12 Months

Interview Type: Either Webcam Interview or In Person

DHHS-ITD requires the services of a Specialist in the roles of a Salesforce Developer that will design, develop, test, and deploy customized Child Welfare solutions within the Salesforce platform.

• The Department of Health and Human Services (DHHS) requires the assistance of a contract resource to serve as a Salesforce Developer.
• The primary purpose of this position is to design, develop, test, and deploy customized Child Welfare solutions within the Salesforce platform.
• The work involves collaborating with various stakeholders to understand business requirements and translating them into efficient and scalable technical solutions for the Child Welfare program.
• The person in this position must have Salesforce ecosystem expertise.
• They will need to be able to customize and configure Salesforce to meet specific business needs.
• They will develop and maintain Apex code, Visualforce pages, Lightning components, and integrations between the North Carolina Child Welfare Technology System and stakeholder technology platforms.
• The work involves collaborating with business analysts, product managers, product owners, project managers, and end-users to gather and refine requirements.
• This position will design and implement scalable solutions that adhere to Salesforce best practices and coding standards.
• They will perform system testing, debugging, and deployment of applications within the Salesforce environment.
• The person in this position will also create and maintain documentation related to the development and configuration activities.
• Furthermore, they will stay updated on Salesforce releases, features, and best practices to ensure optimal system performance and sustainability.

Responsibilities and Duties:

• Provide technical expertise by coding and developing solutions using Salesforce technologies, such as Apex, Visualforce, and Lightning components.
• Customize and configure Salesforce based on specific business needs, including creating and modifying objects, fields, workflows, and other platform features.
• Interface with internal and external technical support personnel.
• Investigate, research, and implement new technologies and interfaces.
• Work on integrating Salesforce with other systems, ensuring seamless data flow and functionality across different platforms.
• Perform unit testing on developed solutions to identify and fix any issues. Collaborate with quality assurance teams when applicable.
• Track and manage development activities and workflows in Jira Scrum boards and Kanban boards.
• Conduct reviews/Joint Application Development (JAD) sessions with stakeholders that will result in complete understanding and documentation of the business and technical requirements.
• Perform impact analysis of requirements on existing and proposed software applications and information systems.
• Create system designs and utilize existing design patterns that satisfy system needs that are sustainable now and into the future.
• Review and analyze user requests and other information, and design appropriate systems that align with strategic direction.
• Prepare all required effort documentation for review by organizational unit management (and clients, if appropriate).
• Prepare project plans that include resource requirement projections.
• Troubleshoot code, software applications and data issues.
• Address any issues or bugs that arise, utilizing debugging tools and techniques to identify and resolve problems in the Salesforce environment.
• Proactively monitor and support all production applications/information systems from both hardware and software perspectives for both current efficiencies and improvement.
• Engage in discussions with business analysts, end-users, and other team members to clarify requirements, address questions, and ensure alignment between technical solutions and business objectives.
• Facilitate/participate in technical committees and governance meetings as required.
• Write technical documentation and diagrams, and as requested, assist with training materials/user manuals.
• Maintain documentation for ongoing and completed development tasks, including code comments, process flow diagrams, and configuration details.
• Assure organizational unit and team standards and procedures are applied to all work efforts by mentoring team members.
• Enforce peer review procedures, where needed, to meet expected quality standards.
• Assure that approved methodologies are used.
• Conduct or participate in system design and source code walk-throughs.
• Ensure security measures are followed as data stewards in support of all applications and the Federal, SCIO, DHHS, and DHHS IT privacy and security polices, and standards are always being enforced.
• Review security scan results and remediate vulnerabilities in the specified timeframes.
• Look for opportunities to optimize existing processes, enhance system performance, and suggest improvements to enhance the overall Salesforce environment.

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