Job Description
Job Description:
Job Title: Senior Wine Club Manager
Location: Winery near downtown Sonoma + Mountaintop Estate
Reports To: Founders / CEO
Employment Type: Full-Time (onsite)
Compensation: $80,000 - $125,000 (base + bonus, depending on experience)
About Sophie James Wine Co.
Sophie James is one of the fastest-growing DTC wine companies in California. We’re 100% direct-to-consumer and relentlessly focused on quality—from organic farming and winemaking to elevated member experiences.
Founded by wife & husband duo, Sophie & James, we’re a proudly woman-owned, organic, and first-generation wine company crafting low-intervention wines with purpose and soul. We are looking for a Sr. Wine Club Manager who is both strategic and hands-on, reporting directly to the founders, and ready to lead across customer service, hospitality, inventory, and logistics.
Key Responsibilities
Wine Club Management:
• Lead daily wine club operations, ensuring seamless member service and communications.
• Develop strategies to recruit, retain, and grow member lifetime value.
• Use member insights to tailor offerings and enhance satisfaction.
• Manage wine shipments and ensure regulatory compliance.
• Organize exclusive events and promotions.
• Coordinate with customer service and marketing to ensure alignment and messaging.
Hospitality & Guest Experience:
• Curate and manage elevated guest experiences for club members, VIPs, and influencers, with personalized, on-brand hospitality.
• Train staff to deliver exceptional service, aligned with brand values.
• Collect and respond to guest feedback for continuous improvement.
Inventory & Logistics:
• Track wine inventory from production to delivery with minimal waste.
• Coordinate with suppliers, warehouses, and shipping partners.
• Oversee fulfillment systems to ensure accurate and timely shipments.
• Support internal migration of shipping from a 3rd party warehouse to in-house fulfillment.
• Pull member orders, prepare shipment details, and oversee delivery execution.
• Maintain shipping calendars, tracking numbers, and proactive communication.
• Manage weather delays, returns, and reshipments with customer care.
Cross-functional Collaboration:
• Work with marketing on wine club-focused content and campaigns.
• Collaborate with the CEO/Creative Director on member experience innovation.
• Partner with ops to optimize logistics and improve the member journey.
• Contribute strategic insights to inform overall business planning.
Admin & Reporting:
• Maintain accurate member records and database hygiene.
• Prepare reports on club performance, trends, inventory, and events.
• Oversee budgets for wine club, hospitality, and logistics.
• Ensure compliance with alcohol regulations (with 3rd party support as needed).
Qualifications:
You’re a proactive self-starter who thrives on quality, connection, and detail.
You are / have:
• Experience in customer service, hospitality, and wine club management
• A leader or rising star in the wine industry
• Passionate about wine, storytelling, and connecting with people
• A warm, engaging presence with excellent communication skills
• Strong organizational and analytical abilities
• Proficiency in Gmail, Google Docs/Sheets, and industry software (e.g., Commerce7)
• Able to lift 45 pounds and hold a valid driver’s license
• Experience managing events, inventory, and logistics
• Excited to grow with a values-driven, fast-moving brand
Key Performance Indicators (KPIs):
• Active Wine Club Members
• Retention Rate
• Net Promoter Score
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Job Tags
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