Requisition Name : Service Desk Personnel
Address : Nashville, Tennessee - 37243
Duration : Long term
Position Summary:
Under general supervision, the LARS Support Specialist is responsible for maintaining the Tennessee Department of Health's Licensure and Regulation System (LARS) and external help desk system (Zendesk). This role requires a proactive approach to resolving system issues, processing change requests efficiently, and implementing solutions as directed.
This role is NOT focused on tech-based helpdesk tickets. Our team is not responsible for hardware or connectivity issues or desktop support. This role is more closely aligned to a system admin role and all prior experience should be based on system administration of an application or program. Candidates with only hardware-based help-desk experience will not be considered.
Work Schedule & Expectations:
Schedule: Monday Friday, 8:00 AM 5:00 PM CST
Location: In-person, with the potential for remote work upon completion of training and demonstrated proficiency
Communication & Collaboration Skills
Technical Knowledge & Skills
Daily Tasks
Ensure the completion of all (assigned) routine LARS and Zendesk Support tickets and address requested changes promptly by achieving a 100% response rate within one business day and closing all tickets within three business days.
Action Steps:
Ensure the completion of all assigned configuration requests for LARS and Zendesk by achieving a 100% response rate to the requestor within one business day and providing weekly status updates to the requestor and LARS Application Manager until the change is completed.
Action Steps:
Document all modifications made to the Licensure and Regulation System (LARS) in the Application Change Log.
Action Steps:
Regards,
Bhargav Mylavarapu | Delivery Lead,
LinkedIn | +1 (332) 456-5886
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