Requisition Name : Service Desk Personnel
Address : Nashville, Tennessee - 37243
Duration : Long term
Position Summary:
Under general supervision, the LARS Support Specialist is responsible for maintaining the Tennessee Department of Health's Licensure and Regulation System (LARS) and external help desk system (Zendesk). This role requires a proactive approach to resolving system issues, processing change requests efficiently, and implementing solutions as directed.
This role is NOT focused on tech-based helpdesk tickets. Our team is not responsible for hardware or connectivity issues or desktop support. This role is more closely aligned to a system admin role and all prior experience should be based on system administration of an application or program. Candidates with only hardware-based help-desk experience will not be considered.
Work Schedule & Expectations:
Schedule: Monday Friday, 8:00 AM 5:00 PM CST
Location: In-person, with the potential for remote work upon completion of training and demonstrated proficiency
Communication & Collaboration Skills
Technical Knowledge & Skills
Daily Tasks
Ensure the completion of all (assigned) routine LARS and Zendesk Support tickets and address requested changes promptly by achieving a 100% response rate within one business day and closing all tickets within three business days.
Action Steps:
Ensure the completion of all assigned configuration requests for LARS and Zendesk by achieving a 100% response rate to the requestor within one business day and providing weekly status updates to the requestor and LARS Application Manager until the change is completed.
Action Steps:
Document all modifications made to the Licensure and Regulation System (LARS) in the Application Change Log.
Action Steps:
Regards,
Bhargav Mylavarapu | Delivery Lead,
LinkedIn | +1 (332) 456-5886
CENTSTONE SERVICES
Address: 3400 State Route 35, Suite 9B, Hazlet, New Jersey, 07730 USA
...van trailers, box trucks and high-powered vacuum loaders. This... ...cleaning the Earth Competitive Pay range; $27.00 - $32.00 hourly... ...to meet Company and DOT requirements/regulations Maintain daily... ...Qualifications: Commercial driver experience Hazmat and Tanker...
...for detail to ensure our work adheres to regulatory, legal, and medical guidelines. Your day-to-day will include researching, creating,... ...accounts. Youre also: Familiar with pharmaceutical writing and understand their intricacies Ready to collaborate with...
...to Contract AwardJANUS Research Group is currently seeking a Manpower Senior Analyst for a contract to support the Deputy Chief of Staff... ...Equivalents.~Conduct analysis at various levels of manpower staffing, trends and affordability across multiple years utilizing Army...
...POSITION: Special Education Consultant Teacher SCHOOL YEAR: 2025-26 REPORTS TO: ElementarySchool Principal WAGE/HOUR STATUS: Exempt/10 month Our Mission The Charter School for Applied Technologies prepares students to attain family-sustaining careers...
...Job Title : Background Investigator Location : Phoenix, AZ 85003 Duration : 06 Months Shift Details : 100% On-Site Job Description : We are seeking passionate individuals to join our team with a variety of openings for Civilian, Detention and Sworn personnel...