The Virginia Department of Elections (ELECT) is seeking a highly skilled Technical Writer with proven experience in developing clear, concise, user-friendly documentation for complex technical products. This position plays a critical role in ensuring that complex technical information is communicated clearly and effectively to internal and external stakeholders. The ideal candidate for this position will be able to develop documentation for a cloud-based software development project with the initial phase currently in progress.
Duties and Responsibilities
· Translate complex concepts into clear, concise and accessible language for technical and non-technical audiences.
· Manage multiple documentation projects and meet established deadlines.
· Collaborate with developers, product managers, and subject matter experts to provide a written product for technical and non-technical audiences in support of an Agile development team, to include but not limited to user guides, API documents, and release notes.
· Maintain strong version control and documentation review practices.
· Ensure documentation complies with agency standards, accessibility requirements, and formatting guidelines.
Skill
Required / Desired
Bachelor’s degree in English, Technical Communication, Computer Science, or a related field.
Required
Minimum of 5 + years of experience in technical writing, preferably in a government or technology environment.
Required
Expert in the use of MS Word, Google Docs, Confluence, or similar tools.
Required
Proficiency with Adobe Acrobat, SnagIT, or similar tools for visuals.
Required
Experience with Git or other version control systems at the contributor or read only level and documentation platforms such as GitBook or similar.
Required
Understanding of Scrum/Agile methodology.
Required
Familiarity with REST APIs, JSON, and software architecture concepts.
Required
Ability to read code snippets.
Required
Excellent written and verbal communication skills, clarity and attention to detail in written products.
Required
Experience creating, editing, and maintaining technical documentation including manuals, user guides, standard operating procedure, and etc.
Required
Ability to interview subject matter experts (SMEs) and distill complex information.
Required
Experience with government documentation and standards and accessibility compliance.
Highly desired
Familiarity with diagramming tools (Lucidchart, Draw.io, etc.) highly desired.
Highly desired
Basic knowledge of programming languages or IT systems.
Highly desired
Experience with UX writing is highly desirable.
Highly desired
Knowledge of programming languages, such as Markdown and HTML/CSS.
Highly desired
Experience writing for software products. (SaaS, desktop, or mobile)
Highly desired