Ticket Support Agent- Flex Time Job at Leading Edge Connections, Tampa, FL

ZHZRYUxrWm5mSm83aVM4SlMzQ2dVMGVS
  • Leading Edge Connections
  • Tampa, FL

Job Description

Job Description - This is a Remote Flex Time Position 

Leading Edge Connections, LLC. is a full-service virtual Contact Center outsourcing company built FOR The People! All our teams are 100% Native Virtual (work at home) and always will be! No more stuffy offices, cubicles, crummy breakrooms, or boring clients when you join the LEC Family.

Do you love talking all things music? Does helping other fans get their questions answered sound like a fun job? Well you are in luck! We are looking for experienced customer support reps who are great at typing and up to date on all the current music artists. You must be able to work at top speeds on the computer and have a fun-loving attitude! Check out our opportunity below!

We are looking for passionate individuals interested in being part of an awesome team in the music industry. Our representatives play an important role in helping fans via ticketing. This includes purchasing merch, password resets, website assistance and troubleshooting, and more.

If you're an individual that is passionate about music and helping others, we encourage you to apply!

Qualifications:

  • Must have a LOVE of music! The biggest artists we represent are in Pop and Country
  • 1-3 years call center chat experience required
  • Technical experience strongly preferred, experience in  Zendesk is a definite plus
  • Ability to type 30 wpm with 90% accuracy or above consistently
  • Strong messaging communication skills, active listening abilities
  • Ability to work independently and utilize resources to resolve customer issues
  • Great understanding of text and chat acronyms
  • Have excellent grammar, but also know when to use the lingo
  • Previous work from home experience preferred
  • Understanding of contact center support metrics and ability to implement actions for improvement

· Must have a High School Diploma or equivalent

Hardware/Software Requirements:

  • Your own computer
  • Processor: Intel® Core™ i5 5200 Series or greater
  • Memory: 8GB on Windows 10 or higher / 10 64 bits
  • Screen Resolution: 1280x768 or higher, dual monitors required
  • Reliable High Speed Internet with an ethernet connection. 
  • USB headset
  • NO Chromebooks, iPads, MacBooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
  • Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)
  • Must be hardwired to router
  • Firewall must be enabled (Will be checked prior to allowing login to system)

Responsibilities

  • Express genuine empathy and concern for your customers' issues and address as if they were your own
  • Answer, evaluate and prioritize requests from customers having questions or experiencing problems with services or products
  • Ability to identify high-risk customer situations and escalate appropriately without hesitation
  • Able to keep up with multiple chats at a time
  • Accurately document all required information and chat details in the ticketing system
  • Respond to and resolve open issues in an appropriate timeframe
  • Ability to identify trends related to systems, platforms and/or customers and escalate appropriately to management
  • Ability to multi-task using multiple systems
  • Skillfully change from one task to another without loss of efficiency or composure
  • Be available at your desk, maintaining punctuality and attendance at all scheduled times
  • Remain positive and professional in all customer interactions
  • Flexibility to cross train as requested

Job Type: Flex-time

Pay: Up to $16.00 per hour (base plus bonus structure) 
Type: 1099 contract

Hours:  Flex Time, between 20-40 hours per week
Must be able to work 40 hours per week during the paid training. 

Benefits:

  • Work from home

Experience level:

  • 2 years

Work setting:

  • Remote

Job Tags

Hourly pay, Contract work, Remote work, Flexible hours,

Similar Jobs

OpenAI

Qualified Security Manager Job at OpenAI

 ...About the Team The Corporate Security (CorpSec) team at OpenAI is dedicated to ensuring the safety and security of our people and facilities...  .... About the Role OpenAI is hiring a Qualified Security Manager to provide operational leadership for executive protection... 

Magnifica Air

Controller - Aviation Industry Job at Magnifica Air

 ...Magnifica Air is building a next-generation luxury airline with low-density Airbus aircraft and a service model closer to private aviation. The Controller will establish and lead the aviation finance and cost-accounting function from the ground up implementing financial... 

Minneapolis Public Schools

Teacher, Music Therapy - (2025 - 2026) (.3 FTE) Job at Minneapolis Public Schools

 ...Below is specific information for you to consider about this position. Job Title: Teacher, Music Therapy - (2025 - 2026) (.3 FTE) and Requisition ID number: 103937 Close Date: No established closing date; open until filled Organizational Unit: Special Ed... 

P.E.A.C.H. Teams

HVAC Installer Helper Job at P.E.A.C.H. Teams

 ...comfort across Northeast Georgia for over 40 years. We specialize in HVAC systems and fireplace solutions, and we take pride in doing...  ...Plumbing , HVAC and Fireplaces is looking to hire a HVAC Installer Helper and be part of a dynamic team committed to providing top... 

Stripes Logistics Company

Power Only Owner Operator - Drop & Hook Loads (Local, Regional & OTR) Job at Stripes Logistics Company

 ...Loads. Solo Local/Regional/OTR blocks working 3/5 days weekly. OTR Team working Regional & Nationwide. About the Job: Stripes Logistics is seeking dedicated and reliable Power-Only Tractor Owner-Operators to handle container and dry van loads within the...