Job Description

Our client, an Am Law 50 firm, is seeking a Travel Manager to oversee and optimize all domestic and international travel for attorneys and business professionals. Reporting to the Director of Travel, this role ensures seamless coordination, cost-effective vendor management, and a high-quality traveler experience while maintaining compliance with firm policies and strategic objectives.

Key Responsibilities

• Serve as the primary point of contact for travelers, resolving escalations, service issues, and day-to-day inquiries promptly and professionally.
• Partner with the Director of Travel to execute travel initiatives and support travel arrangements for firm meetings and events.
• Manage travel services to ensure efficiency, policy adherence, cost savings, and exceptional client service.
• Build strong relationships with stakeholders across the firms global offices.
• Develop and deliver training for travel arrangers and travelers, including policy education and profile creation.
• Support implementation of global travel tools, technologies, and third-party vendor solutions.
• Maintain and analyze travel reportingdashboards, spend data, compliance metrics, forecasting, and trend monitoring.
• Collaborate cross-functionally with administrative and business services teams.
• Assist with special projects and respond to urgent travel needs beyond standard business hours.

Proficiencies

• Experience leading managed travel programs within a global, professional services environment.
• Strong understanding of the global travel industry and key organizations (e.g., GBTA, ACTE).
• Advanced Microsoft Office proficiency.
• Skilled in budgeting, cost analysis, forecasting, and operational reporting.
• Knowledge of administrative and facilities procedures, ideally within a legal environment.
• Strong communication, relationship management, and problem-solving skills.

Qualifications

• Bachelors degree preferred.
• 5+ years of progressive experience in corporate travel management , within a law firm or professional services setting.
• Deep knowledge of airline, hotel, and ground transportation programs and global travel operations.
• Experience managing vendors, policies, processes, and multiple competing priorities.
• High degree of discretion and professionalism with sensitive travel and firm information.

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