Job Description:
Expected Tools and Software Proficiency
Tool/Software
Expected Proficiency/Usage
Figma
Main design tool; must have proficiency
1
Adobe Creative Cloud
Optional; may use Illustrator/Photoshop if needed
1
Mural
Used for collaboration
2
Other UX Research Tools
Open to candidate's preferred methods/tools
3
Preferred Candidate Skills
Role Responsibilities Beyond Tool Proficiency
Overview:
We're hiring a contract UX Researcher to assist with the Discovery phase for our internal web apps. Their job: figure out what users need and turn that into clear direction for product, design, and engineering.
Reports to:
Lead UX Designer Partners with: Product Managers, Business Stakeholders, Engineers
What They'll Do
Lead Discovery: Plan and run user research to understand jobs, pain points, and workflows. Facilitate sessions: Run interviews, workshops, and stakeholder discussions-ask the "obvious" questions that surface assumptions. Summarize what they learn: Turn notes into clear findings, "what this means," and recommend next steps. Map the experience: Create: o Role snapshots (personas): brief summaries of user types and needs. o Step-by-step journeys: how users currently work, where it breaks, and the better future state. o Simple screen sketches (wireframes) & flow diagrams: quick visuals that show how a task should work. o Keep everyone aligned: Present short, clear readouts; document decisions; maintain a simple research archive.
Must-have Qualifications
4 7+ years doing user research on product teams (enterprise or B2B preferred).
Comfortable planning and running interviews, observing real work, testing early ideas, and doing quick usability checks.
Strong at turning raw notes into clear insights and prioritized recommendations.
Can independently produce personas, journeys, task flows, and low-fidelity wireframes in Figma, Mural, or similar.
Confident facilitator; good at guiding groups, handling pushback, and driving to clarity.
Excellent written and verbal communication-exec-friendly and concise.
Tools you know: Figma, Mural, Office
Nice to Have
Design experience and portfolio of enterprise-related work, or similar.
Experience in complex or regulated spaces (tax, audit, finance, healthcare, public sector).
Basic survey skills to complement interviews.
Service design exposure (e.g., mapping processes).
Light Research Ops (consent, recruiting, templates).
User testing and feedback gathering
Design experience with high-fidelity mockup and/or clickable prototypes.
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