Description
Orthopedic Specialists of SW Florida (OSSWF), PA, is hiring an experienced Chief Executive Officer (CEO) to join our team as a full-time exempt employee. As the largest private orthopedic practice in Southwest Florida, OSSWF is a well-established, multi-specialty group with 18 providers dedicated to delivering exceptional patient care. Located in Fort Myers, Florida, our practice has proudly served the community for over 24 years.
Job Summary
The CEO plays a key leadership role in fostering transparency, continuous learning, and a commitment to excellence in every aspect of practice operations. This position is responsible for overseeing the daily operations of the practice, ensuring efficiency, quality patient care, and alignment with the vision, mission, and strategic goals of Orthopedic Specialists of SW Florida. Working closely with physicians and the executive team, the CEO drives operational success, enhances patient experience, and ensures compliance with regulatory standards.
Core Competencies
Operational Leadership:
Oversee the day-to-day performance of the practice.
Conduct on-site assessments to identify opportunities for improvement in patient access, care alignment, patient satisfaction, and revenue optimization. Implement corrective actions as needed.
Ensure staff consistently delivers high-quality service by modeling professional behavior and maintaining the highest customer service standards in all patient interactions.
Support leadership in developing and implementing policies, programs, and procedures that enhance practice efficiency.
Promote continuous quality improvement initiatives.
Act as a problem-solver and resource for staff, assisting in resolving complex issues for both providers and patients.
Marketing & Growth Strategy:
Initiate new programs and market services through public relations campaigns.
Promote internal marketing initiatives to boost patient engagement and retention.
Oversee the implementation of advertising strategies in appropriate media channels to enhance brand visibility.
Regulatory Compliance & Workplace Culture:
Ensure full compliance with Florida State, Federal, and HIPAA regulations related to patient care and practice operations.
Uphold and promote OSSWF’s organizational culture and values, fostering a positive, patient-centered environment.
Exude a positive, helpful attitude to patients, staff and physicians.
Partner with Human Resources to:
Cultivate a positive workplace atmosphere that encourages retention.
Ensure that compensation (pay and benefits) are market appropriate.
Implement initiatives that enhance employee satisfaction and engagement.
Administrative Responsibilities:
Evaluate, develop, and implement various administrative systems and procedures designed to maximize the administrative and clinical support workflows.
Work closely with clinical and administrative teams to address and resolve patient service issues, including delegating and coaching staff on handling challenging situations.
Ensure systems are in place to support patient receipt of appropriate information regarding scheduled appointments and procedures (e.g., letters, confirmation calls, documentation (i.e., labs, images, referral letters, etc.) required by patient before visit).
Develops and supports the implementation of both long-term strategic initiatives and short-term operational initiatives to achieve operational excellence.
Financial Management:
Ensuring the organization's financial stability and sustainability through effective budgeting, revenue generation, and cost management.
Establish and maintain internal management controls.
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