Revinate is proud to be a Great Place To Work Certified company! Check out what our employees say makes working here so great: Great Places To Work x Revinate
This is a remote position, but candidates must reside within the greater Orlando area.
Summary
The Revinate Customer Success Manager for North America (CSM) will lead the post-sales efforts in building processes and procedures that are successful and repeatable in delivering value to the Revinate customer. The ideal candidate brings a proven record of success in a SaaS technology company where they have helped drive customer adoption, had responsibility for revenue retention, and demonstrated an ability to drive growth in their assigned accounts. This person will work best in a dynamic, technology driven environment utilizing phone and onsite interactions to effectively manage a high velocity of activity.
Key Responsibilities
Superuser of all Revinate products, know it all inside out.
Provide coaching and education to improve adoption of the Revinate products by every customer.
Conduct regular customer reviews/virtual workshops to identify areas of strength and areas for improvement.
Deliver best practices to customers to help improve their overall Customer Success and the value that Revinate brings.
Building relationships beyond the day to day customer contact to ensure engagement across the organization. For example, reporting.
Transparently report and track customers through the loyalty touchpoint process.
Bring intelligent product feedback and recommendations from customers back to the Revinate Product team.
Renewals – manage renewals with existing customers, coordinating closely with Sales.
Upsells – educate customers on new Revinate products and identify upsell opportunities, again coordinating closely with Sales.
Goals
Client Success: All clients must be DELIGHTED with Revinate and our service, not just satisfied.
Client Management: CSMs are a single point of contact with support from other groups like training and Client Solutions.
Renewals: Success is driven by high NPS and Renewals. This role will be responsible for renewals of defined Strategic accounts in the North America region.
Product Support: Understand the requirements of customers, with use cases. Prioritize them for review with the Product team.
What You’ll Bring...Dairy Farm and Sawmill Hand (6563) Location: Wilsons, Virginia JobNumber: 6563 Working on a 40 head rotational grazing herdshare dairy farm and custom sawmill/lumber operation. We produce dairy, 100% grass-fed beef, free-range chicken eggs, and pastured poultry...
...About the Job: Prep Cooks needed for Multiple Corporate Cafeterias in NYC. Immediate openings for Culinary Professionals - Corporate Dining. PREP Cooks: Completing all tasks, in order, on the prep list from the Head Chef or other kitchen manager. Labeling...
...Job Description Summary At GE Aerospace Research, we are shaping the future of flight by developing cutting-edge embedded systems... ...innovations drive sustainable air travel and next-generation aviation systems for both commercial and military applications. As a Research...
...Requisition No:867700 Agency: Agency for Health Care Administration Working Title: 68063320 - PROGRAM ADMINISTRATOR - SES Pay... ...is a highly responsible professional position assigned to the Hospital and Outpatient Services Unit within the Bureau of Health Facility...
...: Meets all requirements of Exercise Physiologist I in addition to the following: # Two (2) years of experience in a health care setting wellness program with experience in preventative health, rehabilitation, and exercise education; OR Masters degree in Exercise Science...