Job Description

As the first point of contact for our guests, the Front Desk Clerk provides superior service to all visitors by checking them in and out of the resort, answering questions, and resolving any issues that may arise.

Reports to:  Community Manager

Primary Duties & Responsibilities

• Must have working knowledge of the facilities, layout, programs, product line, and the Reservations system
• Process guest check-ins & check-outs
• Assist guests with resort services
• Check to ensure visitors have departed the resort
• In advance of guests' arrival, create check-in packets for guests
• Run reports from the reservation system on a daily basis
• Keep the Front Office Manager apprised of any issues or incidents that occur and may need to be acted upon
• Mail confirmations & other mailings as needed
• Know and provide accurate information on community policies
• Must have a "Guest First" attitude
• Communicate with other departments to support customer satisfaction
• Assist with Guest appreciation events (1 to 2 per month)
• All other duties as assigned

Required Skills/Abilities:

• Must possess superior customer service skills
• Ability to effectively communicate with all levels of staff and guests
• Must have knowledge of Microsoft Office
• Working knowledge of computerized reservation systems
• Weekend work required

Education and Experience

• Minimum high school diploma or GED
• Excellent organizational skills with a high level of accuracy
• RV Camping knowledge is a plus
• Reservation experience is a plus

Schedule:

• Day and Evening shifts
• Weekends
• Guest Appreciation Events (1 to 2 per month)

Experience:

• Administrative Assistants & Receptionists: 1 year (Preferred)
• Customer service: 1 year (Preferred

Work Location: In person

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