Hi,
I'm the recruiter for a Helpdesk Specialist with a 30- year insurance industry business solutions services company
Downers Grove, IL location; hybrid schedule.
Salary to $50K or MORE, PTO, 100% Paid Benefits, Growth
As Helpdesk Specialist at ASNOA ( ) a fully integrated insurance industry services provider- you’ll lead daily operations of the support ticketing system, ensuring customer/internal inquiries are resolved efficiently/accurately/professionally.
HIGHLIGHTS
Use HubSpot Service Hub to assign/monitor/escalate support tickets to ensure timely resolution
Design/implement/improve HubSpot ticket pipelines (SLAs/workflows/automation)
Analyze ticket trends/generate reports to identify areas for improvement
Train/support team members using HubSpot’s service tools
Maintain Knowledge Base/ensure support articles are up to date
Monitor KPIs: first response time, resolution time, customer satisfaction, ticket backlog, etc.
Collaborate with CRM admins, optimizing HubSpot Service/Marketing/Sales Hubs integrations
Manage escalations/ensure customer concerns are addressed
Liaise between customer support agents & other departments
REQUIREMENTS
Around 3+ years’ recent directly relevant experience including:
Customer support, help desk, or service desk management roles
1+ years experience managing ticketing systems in HubSpot Service Hub (or equivalent CRM)
HubSpot pipelines, workflows, and reporting tools
Familiarity with SLAs, ticket routing, customer experience KPIs
Knowledge of integrations, knowledge base systems, basic CRM admin a plus
SaaS/B2B support with tools like intercom, Zendesk, or Freshdesk (for comparison)
If you remain interested, we’ll get you to the hiring manager for a next-step conversation.
...Job Description Apprentice & Journeyman Plumber Wanted no experience required for Apprentice - Will Train! Starting Wage $18.00 plus per hour based on experience. ~ Benefits: ~ Profit Sharing ~ Paid Holiday ~ PTO ~401(k)~ Hours are typically 8 to 4:30...
...About the Team The Corporate Security (CorpSec) team at OpenAI is dedicated to ensuring the safety and security of our people and facilities... .... About the Role OpenAI is hiring a Qualified Security Manager to provide operational leadership for executive protection...
...Primary Care Physician Join an expanding multi-specialty physician-owned practice group. Established group for over 80years. Progressive... ...outpatient clinic locations throughout Southern KY. Support family medicine and internal medicine patients with preventative and...
You Matter Make a difference every day in the lives of the underserved Join a mission driven organization with a people first culture Excellent career growth opportunities Join us and find a career that supports: Caring for overlooked, underserved,...
...Time Shift: Shift 1/8:00:00 AM to 4:30:00 PM Minimum to Midpoint Pay Rate: $21.54 - $26.93 / hour Summary To provide music therapy services to pediatric patients including education, family/patient support, pain management, anxiety reduction, quality of life,...