The Children’s Place is the largest pure-play children’s retailer in North America. We sell apparel, footwear, accessories etc. in North America and Globally, in stores and online under the brand names of The Children's Place, and Gymboree.
It is an exciting time to join our Marketing team as we are building ambitious strategies to grow our business and delight our customers. Our team is growing, and we are looking for marketers who make magic; they have creativity for ideas, discipline of execution, and rigor for excellence. With a track record of delivering results, they are customer-obsessed and steeped in culture. Their inner kid is thriving and fueling them – if this sounds like you, we cannot wait to hear from you!
We are hiring a Senior Manager of Customer Journey to lead the optimization of the end-to-end customer experience across all digital touchpoints. This role will focus on delivering a seamless, customer-first experience while constantly experimenting with new ideas by analyzing customer behavior, identifying pain points, and implementing strategies to enhance the shopping journey, boost engagement, and drive conversions.
In this role, you will take ownership of customer journey mapping, feedback collection, and cross-functional collaboration with teams such as Digital Experience, Design, Customer Service, and e- Merchandising.
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